General Manager

Groot Hospitality is a Miami Beach, Florida-based collective of top restaurants, bars, cafés, nightlife ventures and hotels. Officially formed in 2018 by David Grutman, the company is a forerunner in its field. The group creates entirely unique atmospheres of upscale dining, luxe decor, marquee entertainment and highly shareable moments. The group-wide goal is that all guests enjoy an unforgettable escape into Groot’s vibrant, dynamic world.

Current Groot Hospitality properties include: The Goodtime Hotel, the nightclubs LIV and STORY, the restaurants Gekkō, Komodo, The Key Club, Papi Steak, Strawberry Moon and Swan. At both the Goodtime Hotel and Swan, Grutman is partners with the multi-hyphenate musician and producer Pharrell Williams – the pair will also open their first resort, Somewhere Else on Atlantis Paradise Island, in 2024. Grutman is also partners with the recording artist and actor Bad Bunny on Gekkō. Multiple other projects are in the pipeline, including an expansion plan that will bring Groot Hospitality to cities worldwide.

Ultimately, Groot Hospitality delivers one-of-a-kind outings across its locations and activations. By further programming the company’s physical spaces with an immersive, 360-degree approach — including a focus on headline performances and social media vignettes — we consistently provide our patrons with an experience that is high-energy, high-impact, and highly memorable.

Groot Hospitality employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.

As a general manager for a restaurant, you are the head of a dining establishment. You will provide inspiring leadership to a team of workers that can motivate them to work harder and more effectively. You will work with your team to develop strategies that reduce costs and increase sales within the company. You will ensure that patrons have a positive experience when dining in the restaurant.

Due to the nature of our business, this position is required to work weekends and holidays.

General Duties And Responsibilities

The day-to-day responsibilities include but are not limited to:

• Create a comprehensive business plan for the restaurant that considers the market, local competitors, sales revenue and expenses.
• Prepare an accurate portrayal of the finances of the restaurant, including bank accounts, spending, check pricing goals and food costs.
• Develop strategies to entice customers, including marketing plans, advertising campaigns, community outreach programs and research.
• Analyze the restaurant budget with personnel to find and price inventory, reduce expenses, review current pricing and adjust purchasing strategies if needed.
• Control operations by developing effective policies, creating high standards and working to make adjustments when appropriate.
• Ensure an outstanding dining experience by regulating presentation, taste, service and atmosphere for all guests; develop ways to cultivate a regular customer pool.
• Supervise a team of employees; work to create a cohesive unit of people who effectively communicate; create a hiring process for key staff that ensures qualified people are selected, trained and retained through top recruiting practices; consider actions of employees in various situations that deem rewarding or disciplinary action.
• Follow all appropriate health code and local jurisdiction food handling requirements, maintain food safety certifications, and model exemplary food health safety practices to employees.
• Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplace.
• Look for new and innovative solutions to problems in the restaurant industry; use technology and social media to develop new ways to engage with customers; think; beyond what has already been done to create an even more productive establishment.
• Lead the restaurant to achieve new and greater goals in order to stand above the competition within the industry.
  
  

The requirements for this position include but are not limited to:

Knowledge And Skills

• Able to communicate in a friendly and professional manner with all customers, team members and management
• Knowledge of products, services and hours of operation
• Basic computer skills and ability to learn computer software
  
  

Education & Experience

• A minimum of 5-10 year’s experience in a restaurant management position
• Experience in resolving customer issues/complaints as well as overall excellent customer service required
• Solid time management, organization and prioritization skills
• Proven ability to effectively build and foster a team environment
• Ability to make decisions in a fast-paced environment
• Ability to effectively communicate verbally and non-verbally with others
• Ability to work with all personality types even in adverse situations
• Ability to prioritize, anticipate situations, and take quick action
• Ability to manage multiple projects and recommend/implement effective solutions
• Demonstrated commitment to customer service
• Excellent problem solving/decision making skills
• Ability to work independently and proactively in a fast-paced environment.
  
  

Working at Groot Hospitality

• Health insurance
• No strict dress code