General Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have excellent opportunities for an experienced General Manager to join our amazing environment with an opportunity for continuous growth and development, please read below!

Summary: The General Manager serves the Board and the overall Association to protect and enhance the value of the collective assets, the perception of the community, and the quality of life for the community. The General Manager is responsible for overseeing both day-to-day management operations as well as achievement of stated long-range goals. The General Manager coordinates and plans service activities in all Association areas and aids in formulating and administering organization policies by performing the following duties personally or through subordinates, contractors, and vendors consistent with stated and implied Association goals, policies and procedures.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

What We Offer:

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• PTO
• Birthday Time Off
• 11 Paid Holidays (Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Liaison to the Board of Directors.
• Supervise staff and onsite operations.
• Work with subcontractors and Association volunteers to communicate and implement the specific decisions of the Board of Directors.
• Serve as liaison between the Board and overall community.
• Provide support services to the Board for project information including research, bid specifications, contract development and management. Conduct supplier/contractor reviews and contract compliance evaluations.
• Prepare minutes and action item list following board meetings.
• Delegate and assist in the completion of punch list items as appropriate.
• Provide regular status updates to the Board on all ongoing projects and obtain Board feedback/approval as necessary.
• Facilitate Annual Meetings and Elections.
• Create a sense of community in the Association through positive service and communication.
• Develop and administrate annual operating and capital budgets in accordance with the governing documents, state statutes and Board policies.
• Prepare, monitor and maintain a complete capital asset reserve program in concert with the governing documents, state statutes and Board policies.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by supervisor.

Qualification Requirements:

• Knowledge of landscape and maintenance issues and ability to provide guidance to contractors/vendors.
• Certification through CAI or CACM.
• Excellent oral and written communication and listening skills.
• Interpersonal problem-solving and conflict management skills.
• Excellent financial acumen and budgeting skills.
• Proficient in project management and organizational skills.
• Effective influencing and relationship building skills.
• Takes accountability and holds others accountable.
• Customer-centric and servant leadership mindset.
• Responsive and follows through on tasks through successful completion.
• Demonstrated abilities in leading, coaching, motivating, and developing a high performing team.
• Resilient and able to meet challenges and deadlines.

Education and/or Experience:

• 3 or more years of experience as an onsite General Manager. Experience with managing Active Adult communities helpful.
• High School Diploma or GED required.
• Bachelor’s Degree preferred.

Work Environment:

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.