General Manager

The Omni Austin Hotel Downtown is seeking a proven hospitality leader to be our next General Manager. Our 392 room property in the heart of Austin features 20,000 square feet of meeting space and exceptional full-service amenities. We are looking for an engaging leader who has experience driving performance in an upscale full-service hotel.

This position functions as the primary, strategic business leader of the Omni Austin Hotel Downtown, responsible for all aspects of the operation. Responsibilities include guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership. Leads a team in the development and implementation of property-wide strategies. Ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.

Sets goals and expectations for direct reports.

• Build an effective executive leadership team by bringing a diverse group of individuals into high morale and highly effective units.

• Hires executive committee team members who demonstrate strong functional expertise, creativity, entrepreneurial leadership and critical thinking to meet the business needs of the operation.

• Financial management of the budget.

• Inspires and motivates team to achieve operational excellence.

• Creates a cohesive leadership team and positive business environment that consistently delivers results.

• Develops deployment strategies to market property in order to continue to grow market share.

• Supports the sales strategy by encouraging effective revenue management practices.

• Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position.

• Identifies key drivers of business success.

• Reviews sales goals and strategies to ensure alignment with positioning and pricing

• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.

• Works collaboratively with Global Sales Offices to build and nurture strong relationships to aid the business objectives of the hotel.

• Provides strategic direction and direct support to ensure the success of the group sales team.

• Ensures capital expenditure funds are being budgeted and deployed effectively and within program.

• Holds staff accountable for successful performance in a positive manner.

• Utilizes an “open door” policy.

• Communicates a clear and consistent message regarding property goals to produce desired results.

• Fosters associate engagement to providing excellent service.

• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction

• Participates directly in risk management issues and prevention including legal and workers compensation

• Ensures accurate revenue, expense and labor forecasts and execution

• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.

• 5 years minimum experience as a General Manager in an upscale environment.

• Previous experience in a similar environment and hotel preferable

• Strong leadership skills

• Excellent communications skills

• Able to motivate team to provide best in class customer service

• 10+ years of P&L responsibilities

• Bachelor’s degree preferred