Head of Customer Success - Remote | WFH
Head of Customer Success - Remote | WFH
Get It Recruit - Finance
Jersey City, NJ
See who Get It Recruit - Finance has hired for this role
Pay found in job post
Retrieved from the description.
Base pay range
What You'll Do
- Create a Winning Strategy: Develop and implement a comprehensive customer success strategy aimed at enhancing client satisfaction and retention.
- Collaborate for Success: Work closely with the Head of Accounts to define SLAs, escalation points, and build a playbook for on-time deliverables.
- Lead and Inspire: Build and manage a top-notch customer success team, track performance, mentor team members, and hold them accountable for their work.
- Enhance Communication: Track and improve response times for email communications and train your team on our internal systems and processes.
- Measure and Improve: Use customer satisfaction scores and feedback to gauge and enhance team performance and client interactions.
- Deliver Excellence: Oversee the timely delivery of high-quality story assets tailored to client needs and objectives.
- Optimize Processes: Collaborate with product managers to refine internal processes affecting client deliverables and implement efficient workflows.
- Manage Tools: Oversee CRM and project management systems, ensuring they align with business objectives and enhance operational efficiency.
- Define KPIs: Track key performance indicators related to sales, marketing, and accounts throughout the customer lifecycle.
- Experience: 5-8 years in customer success, revenue operations, or a related role.
- Skills: Strong understanding of customer success and sales metrics, with a knack for using data to drive improvements.
- Management: Previous management experience is a plus.
- Tools: Experience with ClickUp and HubSpot is a plus.
- Competitive Compensation: Base salary range of $100,000 - $130,000, plus a bi-annual bonus program.
- Equity Stock Option Program
- Comprehensive Health & Dental Coverage
- Remote Work Flexibility
- Unlimited PTO
- 3 Months of Paid Family Leave
- Annual Team Offsites
- Monthly Virtual Social Events
- Inclusive and Supportive Team Culture
Employment Type: Full-Time
-
Seniority level
Director -
Employment type
Full-time -
Job function
Other -
Industries
Human Resources Services
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