Head of Customer Success SaaS - Lead, Innovate, and Shape the Future of Small Business
Head of Customer Success SaaS - Lead, Innovate, and Shape the Future of Small Business
Camden Kelly Corporation
Dallas, TX
See who Camden Kelly Corporation has hired for this role
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I have a REMOTE opportunity as a Head of Customer Success SaaS
in Dallas, TX. You will join an organization that's been known for creating back-end software specifically designed for tradesmen. Their platform helps these small businesses run efficiently, ensuring they can remain profitable and build legacies for their families.
Your Role
- Lead the charge in onboarding new clients and driving customer retention.
- Be proactive in managing customer churn, targeting a 2-2.5% reduction monthly.
- Collaborate with product and development teams to enhance customer engagement and satisfaction.
- Develop a structured communication process to maintain strong, proactive relationships with customers.
- Play a pivotal role in optimizing processes as the company scales.
- Leadership experience in a growing SaaS company, with an emphasis on customer success.
- A proactive, entrepreneurial spirit eager to bring fresh ideas to the table.
- Strong communication skills and a passion for improving the customer experience.
- The ability to thrive in a fast-paced, startup environment and drive tangible results.
- $110,000-$150,000 annual salary.
- Generous PTO and paid holidays.
- 401K with Match.
- Comprehensive medical, dental, and vision plans.
- Stock options, enable you to share in the company’s success.
About Camden Kelly
At Camden Kelly, we’ve built a reputation for connecting top tech talent with great companies across the United States. Whether you're scaling your team or hunting for a new opportunity, we’re your partner every step of the way.
We’re not just another recruiting firm. We live by our values—honesty, accountability, ethics, and reliability. We push ourselves daily to raise the bar and deliver better results, faster. Our competition? It’s not other firms—it’s ourselves, striving to improve for you.
Explore your next opportunity at camdenkelly.com/jobs and stay in the loop by following us on Twitter, LinkedIn, and Facebook. Let's connect and get started on building your dream team or finding your dream job.
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Seniority level
Director -
Employment type
Full-time -
Job function
Other -
Industries
Staffing and Recruiting
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