Head of Customer Sucess

Rain is empowering the next generation of money and financial products. We’re a lean and mighty team of passionate builders and veteran founders. We are looking for a Head of Customer Success to lead and grow our customer success and customer support teams. In this role, you will ensure our users have an outstanding experience, helping them navigate the intersection of digital money, fintech, and tokenized dollars. You will have the opportunity to deliver massive impact at a small and quickly growing company funded by some of the top investors in Silicon Valley. This is a chance to join at the earliest possible time and shape the future of customer success at Rain.

Many of our team members are based in NYC, but we are open to fully remote candidates.

Our Ethos

We believe in an open and flat structure where team members at all levels can grow into roles that align with their goals. You will have the freedom to explore ideas and directly impact the roadmap and vision of our company.

What You'll Do

• Design, grow and manage our customer support team, driving satisfaction among our customers and their customers.
• Develop and execute strategies to improve customer experiences.
• Collaborate closely with product, engineering, and operations teams to ensure the voice of the customer is reflected in everything we do.
• Create and implement scalable processes and systems to support our growing user base.
• Provide regular insights and feedback to the executive team on customer trends, needs, and areas for improvement.
  
  

What We're Looking For

• Proven experience leading a customer success or customer experience team in a fintech or tech environment, plus points for consumer facing fintech or enterprise platform experience.
• A deep understanding of customer lifecycle management, with a focus on driving user engagement and satisfaction.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams.
• A passion for the future of money, with a desire to stay ahead of industry trends.
• Nice to have, but not mandatory: experience with banking as a service (BaaS), stablecoins, crypto or blockchain products.
  
  

Our perks enable working at Rain to be a fulfilling, healthy, and happy experience

Unlimited time off 🛼 We require our teammates to take a minimum of 10 days off to recharge and stay at their best.

Flexible working ☕ Work from home or the office—whatever makes you feel most productive and confident.

Flexible Benefits 🧠 Comprehensive health, dental, and vision plans, plus company-subsidized life insurance.

Equity plan 📦 Every Rain employee receives an equity option plan so we can all benefit from our success.

Rain Cards 🌧️ We issue cards to our team members to help them become familiar with our core products.

Health and Wellness 📚 Reimbursements for eligible wellness spending like gym memberships and fitness classes.

Team summits ✨ We regularly bring our team together to build relationships, strengthen bonds, and share our vision for the future.