Head of Executive IT Support

Head of Executive IT Support

Our client is a PHENOMENAL global alternative investment firm located in Midtown Manhattan. Founded over two decades ago, the firm has continuously expanded its expertise across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space.

The firm excels as strategic investors, engaging dynamically in a wide range of investment opportunities. Their distinctive approach is rooted in deep sectoral knowledge, particularly in areas such as credit solutions, corporate restructurings, and event-driven investment scenarios. Their aim is to unlock value and deliver outstanding returns through astute market insights and decisive action, supported by a comprehensive suite of investment products that tap into their extensive global strategies.

Position Overview:

This role is for a Head of Executive IT Support who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various locations.

The selected candidate will be the primary contact for all technology-related issues within these environments.

Key Responsibilities:

• Oversee desktop and network support services for the Managing Partner and other senior executives.
• Supervise and mentor a team member to ensure effective and efficient service delivery.
• Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations.

Lead and manage technology projects, such as:

• Establishing home networks with backup internet connectivity.
• Upgrading security camera systems at residential sites with minimal disruption.
• Assisting in multimedia content creation for marketing and promotional efforts.
• Troubleshoot mobile, desktop, and laptop issues as they arise.
• Provide IT support for both business-related and personal travel.
• Analyze current processes to identify inefficiencies and recommend improvements.
• Stay updated on the latest trends and advancements in IT infrastructure.

Key Qualifications:

• Bachelor’s degree in Information Technology or a related field.
• 8-15+ years of experience in IT or a related industry.
• Proven experience managing small teams and leading technology projects.
• Strong verbal and written communication skills.
• Familiarity with Apple/Mac/iOS products and their best practices within a professional setting.
• Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus.
• Knowledge of both enterprise and residential phone systems is beneficial.
• Experience in generating multimedia content for marketing is an advantage.
• Strong problem-solving abilities and a resourceful, innovative mindset.
• Interest in high-end consumer electronics.
• Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos).
• Ability to collaborate with network administrators and security professionals to maintain secure residential networks.
• Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices.
• Client-focused with high energy, always willing to go the extra mile to meet needs.
• Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise.
• Professional demeanor and ability to remain composed in high-pressure situations.
• Comfortable working with external vendors and technicians to resolve issues.
• Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.