<p>Head of IT Service Management</p>

As the Head of IT Service Management at Guardian Life, you will drive our world-class technology service delivery. This is a unique opportunity to lead a team of multi-disciplinary service delivery managers, ensuring exceptional service performance and strategic alignment across the enterprise. If you are a proven leader with a passion for flawless operations and ambitious goals, we want you on our team.

You Are:

• A self-starter fueled by collaboration, thriving in a fast-paced Fortune 500 environment.
• Exceptionally diligent and organized, with a solid understanding of technology operations.
• A leader of leaders, with demonstrable experience in incident, problem, change, and technology asset lifecycle management.
• Determined to successfully implement strategies and overcome obstacles.
  
  
  

You Will:

• Lead the delivery of technology services and service delivery managers to ensure they meet the needs of the organization.
• Develop the strategy for Technology Asset Management across the Enterprise. This would include managing the accuracy and integrity the CMDB (Configuration Management Database) for all technology assets
• Oversee the communication between technology and other departments to ensure seamless delivery of services.
• Develop and implement service level agreements (SLAs) to ensure technology services are delivered efficiently and effectively.
• Work with technology service providers to ensure service levels are met and problems are resolved quickly.
• Provide the strategic direction for the quality of technology services provided and manage the resolution of any issues that arise.
• Develop and manage budgets for technology service delivery, and ensure resources are allocated effectively.
• Constantly monitor and report on service delivery performance to identify areas for improvement.
• Oversee the development and implementation of policies and procedures to ensure consistent and streamlined technology service delivery.
• Encourage the adoption of emerging technologies to continually improve technology service delivery.
• Provide leadership, guidance, and supervision to technology service delivery staff.
  
  
  

You Have:

• 10+ years of experience as a Head of IT Service Management or similar role and leading a team of service delivery managers
• Solid understanding of service delivery processes and procedures
• Experience with Service-Now platform (ITAM and ITAM experience a plus)
• Excellent leadership and customer management skills
• Strong problem-solving abilities
• Ability to manage and lead teams
• Bachelor's degree or equivalent experience in Business Administration, Information Technology or relevant field
• Excellent oral and verbal communication skills.
• Detail oriented for accuracy of data and information.
• Able to produce reports and complete work within deadlines.
• Able to work well with interdepartmental teams and initiatives.
  
  
  

Location & Travel:

• The position will need to be based in either: Holmdel, NJ, New York, NY (Hudson Yards), Boston, MA, Stamford, CT, or Bethlehem, PA
• The position will be hybrid with 2+ days in the office
• Will require travel as needed
  
  
  

Salary Range

$171,330.00 - $281,467.50

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
• Dental plan
• Vision plan
• Health care accounts - flexible spending, health reimbursement, and health savings accounts
• Critical illness insurance
  
  
  

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage
• Accident insurance
  
  
  

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
• Complimentary 1:1 financial guidance with a licensed Fidelity representative
  
  
  

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)
• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
• Paid parental leave and paid family and medical leave policies
  
  
  

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health
• Wellness programs, including fitness program and equipment reimbursement
• Child, adult, and elder back-up care support through Bright Horizons
• Adoption assistance
• College planning
• Tuition reimbursement
• Student loan assistance
• Commuter benefits in select metropolitan areas
  
  
  

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

• Employee Resource Groups:
• Colleague Connection Committees
• Community Involvement Committees
  
  
  

A culture that encourages colleagues to bring their authentic selves to work

• Voluntary self-ID
• Pronunciation and phonetic spelling of names
  
  
  

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

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