Health Services Coordinator

Job Title & Specialty Area: Health Services Coordinator

Department: Enterprise Care Management

Location: Dallas

Shift: Day

Job Type: On Site

Why Children’s Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

The Health Coordinator facilitates patient continuity of care with the healthcare team. This position is responsible for utilizing available resources to ensure patients/families receive care that is continuous, comprehensive, and coordinated across the care continuum. The Health Coordinator works cooperatively with providers and personnel to carry out the goals and objectives of ambulatory care management according to established policies and procedures.

Responsibilities

• Outreach to patients to recommend needed services
• Act as liaison between health services and our community to facilitate patient access to quality service and healthcare delivery
• Facilitate communication and patient/caregiver empowerment in interactions with healthcare systems
• Assist patients to improve health outcomes, and to reduce unnecessary ED utilization
• Regularly coordinate and communicate with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking
• Review Disease Management Registries to identify patients at assigned clinics with gaps in care which includes but is not limited to pediatric wellness, preventative, chronic illness, and sick visits
• Notify RN Care Managers, primary care physicians and clinical office staff of issues pertinent to patient care
• Work directly with assigned clinics to determine outstanding needs and develop rapport with physicians and staff to assure seamless integration of activities with clinic Operations
• Follow all HIPAA rules and regulations when providing PHI to internal and external providers. This includes but is not limited to the verification of phone and fax numbers, confirmation of appropriate receipt and appropriate identification of person with whom information is being shared
• Document appropriately in selected tools using correct format, grammar, punctuation and spelling. Communicate and document conversations with internal and external providers. Inform team members of denials and potential denials so appropriate action can be taken
• Other tasks and assignments as assigned or requested
  
  

Other Information

WORK EXPERIENCE

• At least 2 years experience in a healthcare setting required
• At least 4 years experience at a Pediatric/Family Practice or on a Pediatric Med/Surg floor preferred
  
  

EDUCATION

• High school diploma or equivalent required
  
  

LICENSES AND CERTIFICATIONS

• Effective 1/1/2023, Medical Assistant certification is required for current employees in this role by 12/31/2023; MA certification is required for new hires within 1 year of hire required
• Another related certification preferred
  
  

JOB PROFILE

• Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
• Understands the roles of all immediate team members and has a good understanding of how own team integrates with others
• Regularly provides guidance and support to more junior team members on challenging problems; helps them balance their workload and apply their skills
• Provides solutions to problems in situations that are atypical or occur infrequently based on practice and existing precedents
• Impacts the quality, timeliness and effectiveness of the team
• Uses discretion to modify work practices and processes (but not policies or procedures) to achieve results or improve efficiency
• Clearly and accurately conveys complex information
  
  

Non-management Skills

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
• Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Effectively manage one's time and resources to ensure that work is completed efficiently.
• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
• Assimilate and apply new job-related information in a timely manner.
  
  

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement
  
  

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.