ACS Consultancy Services, Inc

Help Desk Support Specialist

ACS Consultancy Services, Inc United States
ACS Consultancy Services, Inc

Help Desk Support Specialist

ACS Consultancy Services, Inc United States
2 months ago
Over 200 applicants

See who ACS Consultancy Services, Inc has hired for this role

Job Title: Help Desk Support Specialist (US Citizen Only)

Location: Remote

We are currently seeking candidates who meet the following qualifications

Responsibilities

  • Provide first-level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route, and redirect problems to correct resources.
  • Update customer data and produce activity reports.
  • Walk customers through problem-solving processes.
  • Follow up with customers, provide feedback, and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Ensure proper recording, documentation, and closure of tickets.
  • Recommended procedure modifications or improvements.
  • Preserve and grow your knowledge of help desk procedures, products, and services.

Qualifications

  • Proven working experience in providing help desk support.
  • Experience in English.
  • Working knowledge of help desk software, databases, and remote control.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • BS degree in Information Technology, Computer Science, or equivalent.
  • Federal Experience is a plus.
  • Required Security clearance

If you meet these qualifications, please submit your application via link provided in Linkedin.

Kindly do not call the general line to submit your application.

  • Seniority level

    Associate

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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