Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in providing utility-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a more sustainable future.
Qcells USA’s complete turnkey solutions seamlessly integrate the expertise of our Development, Module, and EPC teams, while ensuring close coordination with other vital internal groups such as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar investments, Qcells is pioneering the establishment of the only complete module supply chain in the U.S., including the expansion of our Georgia module manufacturing facility, which stands as the largest in the Western Hemisphere.
As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superior-quality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrella of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomerates in South Korea.
Summary
Help Desk Support Technician to join our team in Irvine, CA. The ideal candidate will provide essential IT support services to our diverse user base, ensuring smooth operations and resolving technical issues efficiently. This role is pivotal in maintaining our IT infrastructure and supporting end-users with their daily IT needs. This position reports to the Director of Digital Innovation, or another management personnel that the President of the Company may designate. This position is located in Irvine, CA and working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. This position is expected to travel up to 5%.
Essential Job Function & Responsibilities
Regular attendance, in accordance with company's attendance policy and supervisory assignment, is an essential job duty requirement for this position
Respond to incoming support requests via phone, email, or ticketing system promptly and professionally.
Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity for end-users.
Provide guidance and assistance to users in navigating various IT systems and applications.
Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
Perform system upgrades and software installations as required.
Collaborate with other IT team members to escalate and resolve complex technical issues.
Document support activities, resolutions, and troubleshooting steps for future reference.
Conduct user training sessions on basic IT functions and applications.
Maintain inventory of IT assets and equipment, ensuring accuracy and timely updates.
Adhere to IT policies, procedures, and security protocols to safeguard company data and resources.
Stay updated on emerging technologies and industry trends to enhance technical knowledge and skills.
Required Qualifications
High school diploma or equivalent;
Bachelor’s degree in computer science or related field preferred.
Proven experience (2+ years) in a help desk support role or similar IT support position.
Strong proficiency in troubleshooting hardware, software, and network issues.
Experience with Microsoft Office 365 administration and support is highly desirable.
Familiarity with Windows and Mac operating systems.
Excellent communication and interpersonal skills with a customer-centric approach.
PHYSICAL DEMANDS
Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day
Move/Traverse: infrequently bend, stand, stoop and/or walk
Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds
Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far
Climb: occasionally ascends/descends on stairway to get to office upper and lower floors
Travel: up to 5% as needed
WORK ENVIRONMENT
Regular professional, office business setting
Noise level ranges from low to moderate (if in office setting)
Noise level ranges from moderate to high (if on construction worksite)
SALARY RANGE FOR POSITION
The anticipated starting pay range of this position, which is to be located in Irvine, CAis $67,000 - $85,000 base salary per annum.
The above-listed salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. The salary range shared in the job description is for the listed position and only pertains to the candidate if they work in Irvine, CA. Actual compensation is influenced by a wide array of factors including but not limited to internal pay equity, skill set, education, licenses and certifications, geographic location, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. An additional discretionary bonus structure or incentives may be offered as part of the overall compensation package, in addition to the full range of medical, dental, and/or other benefits, dependent on the level and position offered.
Hanwha Qcells is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be comprehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties and responsibilities may change at any time with or without notice, reflecting our dynamic and evolving work environment.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations at hr-usa@qcells.com.
Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Renewable Energy Semiconductor Manufacturing
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