Helpdesk Manager
Helpdesk Manager
Green Key Resources
New York, NY
See who Green Key Resources has hired for this role
Green Key Resources provided pay range
This range is provided by Green Key Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$180,000.00/yr - $225,000.00/yr
Responsibilities/Job Duties
- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly, and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
- Degree in Computer Science, Information Technology, or relevant field
- Proven work experience as a Help desk manager
- Hands on experience with help desk and remote software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
- Self-motivated
- Ability to ensure high quality technical support and increase client satisfaction
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting
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