This range is provided by Davies North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$20.00/hr - $24.00/hr
Job Overview
Davies US is looking for an experienced Helpdesk Technician to analyze and resolve end-user hardware, software, and general technical problems in a timely and accurate fashion. Reporting to the IT Manager, you will observe and control the company’s computer systems and peripheral equipment for the purpose of uninterrupted data processing, operating runs, and batch program jobs, and other duties to ensure efficient computer operations for all users).
To be successful in this role, you need to have excellent team player with interpersonal skills, high level attention to detail and problem-solving skills and capable of working collaboratively and independently with minimal supervision. You must have a high school diploma, a minimum of one year working with software and hardware support with Windows 10/11, a minimum of one year working in a Help Desk/IS technician environment and MS and technical certifications such as A+ or Network+ a positive. Additionally, you will need to be proactive, independent, and takes initiative with consistent follow through, superb communication skills, verbal and written, conducted in a timely manner and superior time management skills with capability of working with and meeting deadlines. This role is a in office position based in Orlando Florida .
Responsibilities And Duties
Responsible for the “help desk” – appropriate utilization and distribution of all ‘Service Now’ requests from user community to IS staff as appropriate for computer issues/job requests to be handled by IS Department
Provide application and technical support/assistance to all PC users
Responsible for installing and maintaining software and hardware on user PC.
Recommend upgrades, patches, and new applications and equipment
Flexibility to provide support to users on an on-call basis
Work effectively with project management, support, and other internal departments
Work with users and clients to ensure proper data in the system to facilitate efficient job functions by users
Ensure that requested data restores are logged and handled in a timely manner
Responsible for maintaining stock of toners and other supplies as appropriate. Purchase orders will be issued and tracked as well as distribution of the supplies to the users
Assist with troubleshooting network performance issues
Collaborate with developers, programmers, analysts and designers in conceptualizing, developing and testing of new software programs and applications
Responsible for maintaining systems and documentation that support compliance with Sarbanes Oxley requirements
Assist in all USIS/AmeriSys office locations as necessary
Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
Perform other duties as assigned
Required
Experience and Qualifications
High School Diploma
A minimum of one year working with software and hardware support with Windows 10/11
A minimum of one year working in a Help Desk/IS technician environment
MS and technical certifications such as A+ or Network+ a positive
Preferred
Experience in working with software and hardware support
Experience in working in a Help Desk/IS technician environment
Experience in researching and finding resolutions to any data issues
Knowledge, Skills, And Abilities
Proactive, independent, and takes initiative with consistent follow through
Superb communication skills, verbal and written, conducted in a timely manner
Superior time management skills with capability of working with and meeting deadlines
Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
Excellent team player with interpersonal skills
High level attention to detail and problem-solving skills
Capable of working collaboratively and independently with minimal supervision
Exhibit discretion with sensitive and confidential information
Display a comfort level working with key people at all levels within an organization
Essential Requirements
Must have US work rights
Must speak English
High School Diploma
A minimum of one year working with software and hardware support with Windows 10/11
A minimum of one year working in a Help Desk/IS technician environment
MS and technical certifications such as A+ or Network+ a positive
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice.
Diversity and Inclusion
Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
Rewards and Recognition
We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our colleagues have moved across into brand new positions to further develop their ideas/projects!
Benefits
Medical, dental, and vision plans
401k plan with employer matching
Paid Time Off, Sick Leave, and Paid Holidays
Life insurance, short term, and long-term disability plans
Amazing Executive and Senior leadership as well as fabulous colleagues
Position Type, Work Environment and Physical Demands
This is a In office, full time, Hourly, exempt position that predominantly operates remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Insurance
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