At Pirate Ventures, we live boldly and act differently. We're a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others.
Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other.
What you’ll do
The Hospitality Trainer will be responsible for designing, implementing, and conducting comprehensive training programs for our venue staff. The ideal candidate will have a strong background in hospitality and training, with a passion for developing talent and ensuring consistent, high-quality service across all our venues.
Key Responsibilities
Develop and implement training programs for new hires and existing staff, focusing on customer service, hospitality best practices, and company policies.
Conduct regular training sessions, workshops, and seminars to enhance staff skills and knowledge.
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
Collaborate with management to identify training needs and create customized training solutions.
Stay updated on industry trends and best practices to continuously improve training materials and methods.
Provide ongoing coaching and support to staff to ensure the application of training in daily operations.
Maintain training records and track employee progress.
Foster a culture of continuous learning and professional development within the organization.
Qualifications
Bachelor's degree in Hospitality Management, Training and Development, or a related field.
Minimum of 3 years of experience in hospitality or a similar industry, with at least 2 years in a training role.
Strong knowledge of hospitality standards, customer service principles, and training methodologies.
Excellent communication, presentation, and interpersonal skills.
Ability to create engaging and effective training materials.
Proficient in using training software and tools.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Flexibility to work evenings, weekends, and holidays as needed.
Preferred Qualifications
Certified Hospitality Trainer (CHT) or similar certification or experience.
Experience in venue management or event planning.
What We Offer
Competitive salary and benefits package.
Opportunities for professional growth and development.
A dynamic and supportive work environment.
The chance to make a significant impact on our crew and guest experience.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal candidate for this position.
***Pirate Ventures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ***
The Pay Range For This Role Is
26 - 28 USD per hour(United States)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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