To present a positive first impression of TGI Friday’s friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave.
Key Responsibilities & Accountabilities
Greet incoming and departing Guests warmly
Seat Guests in the bar or dining area and ensure a smooth handoff to the service staff
Promptly answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Entertain the wait with Fun, Food and Beverage
Tend to special Guest needs and requests
Following all relevant brand standards for service
Food, Beverage and Experience
Qualification Requirements
Friendly and outgoing by nature
Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc
Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
Must be able to pass the 10 year federal background check (TSA)
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Internet Publishing
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