Host/Hostess

The Host/ Hostess is often referred to as the face of the venue. Our Host team members set the tone for the Guest Experience and is

expected to welcome guests in a warm and friendly manner. The Host team member must be patient, and excel at customer service.

The hostess/host will seat guests within a timely fashion while keeping in mind the flow of the kitchen and wait staff, and help

ensure quality of facilities and service. The Host can expect occasional front-of-house and back-of-house assistance, such as bussing

tables, inspection/cleaning of guest bathrooms or other FOH/BOH needs.

RESPONSIBILITIES:

• Welcome and greet all guests within 30 seconds of walking into the venue to provide excellent customer service
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experiences
• Interact with guests to create memorable experiences
• Seat guests and occasionally take initial drink orders if needed or instructed by management.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available
• Answer phones and schedule reservations
• Has knowledge of Reservations systems (Open Table, Sevenrooms)
• Provides information about products and looks for opportunities to "up-‐sell"
• Present bottles of Champagne to VIP Tables if needed
• Report accidents, injuries, and unsafe work conditions to manager according to Hospitality's standards and procedure handling.
• Complete safety training and certifications as required
• Respond proactively and effectively to guest problems
• Understand the importance of guest satisfaction and focus on consistency
• Completes all restocking and cleaning duties by performing opening and closing side work
• Maintain a neat, organized entry area
• Assist with opening/closing tasks and side work as needed
• Learn food and beverage menu within 1 month of employment
• Learn all procedures and quality service requirements
• Understand and abide by seating grid and house rules for seating rotation, thus being able to "read the floor" and work on
  
  
  

supporting seating flow.

• Must be able to run floor plan and out times in accordance and in collaboration with GM, AGM to avoid long ticket timing
• Ensures that hostess desk is sanitized every 30 mins and menus are wiped after every use
• Must have general knowledge about the company in order to answer questions from inquiring guests
• Understands and applies company's cleaning and sanitation guidelines and policies
• Maintains cleanliness of restrooms throughout the shift
  
  
  

REQUIREMENTS:

• Must be of age to work in an establishment that serves alcohol
• 1+ years customer service experience, preferably in the hospitality industry
• Communication
• Organizational Skilled and able to multitask
• Stress Management/Composure.
• Flexible schedule, particularly for weekend/evening shifts and willing to work at least every other holiday
• Ability to work 6+ hours on your feet at a time
• Team player who looks for ways to help out other employees whenever needed
  
  
  

PERSONAL APPEARANCE:

• Must abide by the brand standards pertaining to uniform requirements
• All employees must maintain good personal Fingernails must be cut and clean. Personal appearance must be suitable for work
  
  
  

at all times. Must be clean-‐shaven at all times

• Maintain personal health and sanitation standards (wash hands when using restroom)
  
  
  

PERSONAL ATTRIBUTES:

• Be honest, trustworthy and respectful
• Possess cultural awareness and sensitivity
• Be flexible in regard to schedule
• Demonstrate sound work ethics
  
  
  

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the
  
  
  

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

Essential Functions.

• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally
  
  
  

lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk; use

hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.

ENVIRONMENTAL CONDITIONS:

• Use of chemicals and electrical equipment
• Ability to tolerate varying conditions of noise level, temperature, illumination and air quality
• The work environment characteristics described here are representative of those an employee encounters while performing the
  
  
  

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles

and extreme heat (non-weather). The noise level in the work environment is usually loud.

• Normal sense of smell, touch, and sound.