Huck's Store Manager

• Statement of the Job
  
  

Every store manager is responsible for the proper and efficient operation of the store within company policy and the local laws in such manner as to ensure that the store is profitable. Store Managers also must maintain the highest level of customer service.

• The Duties and Responsibilities Are:
• Customer Service
  
  

Gives all customers prompt and courteous service adhering to all Best In Class standards

Ensures that store appearance reflects company expectations and standards

Ensures that the store is open and ready for business during all hours

Handles all customer conflicts by using our method of MAKE IT RIGHT

• Increase profits to ensure the financial security of our ESOP
  
  

Utilizing all tools and departments to ensure all programs and policies are executed

Managing all expenses and sales to budget (or better)

Neighborhood marketing (knowing your customers wants and needs) by community involvement

Participates in all Suggestive Selling contests by motivating Sales Associates

• General Management
  
  

Is committed to our Vision/Mission Statement (T.H.A.N.K.S.)

Ongoing recruiting for talented candidates for the Company

Effectively schedules associates to meet business demands per labor planner program

Effectively communicates with store associates, Division Manager, and the corporate office

Follows all federal, state and local laws and ordinances pertaining to the operation of the store

Provides a role model of conduct for other associates in the store

Controls variable expenses of the store

Ensures all associates adhere to company uniform policy and provide prompt, courteous customer service

All Store Manager checklists are performed daily

Ensures Sales Associate checklists are performed each shift

Ensures schedules are posted two weeks in advance, per policy

• Accounting
  
  

Ensures all paperwork is done accurately and in a timely manner

Maintains inventory and cash loss within company guidelines

Conducts inventories, cash audits, cigarette counts, cost and supply audits as directed by management

Ensures all store deposits are taken to the bank daily, including weekends

Ensures sufficient change available for use throughout all operating hours

Ensures all required documents are sent to the store analysts

• Human Resources
  
  

Treats all associates with dignity and respect and uses the proper personnel management techniques

Ensures that all associates receive breaks

Advises division manager of any personnel situations or policy violations having an adverse effect on store operating performance

Commits to all training programs by working with the Trainer to ensure all associates are trained on their job duties

Ensures all associates are properly recording all hours worked by following our “no work off the clock policy”

Provides an environment free of any type of harassment or hostile conditions

Complies with the Company’s Responsible Retailing policy

Works with all associates to ensure ongoing training and development to further their careers

Records hours worked in the workstation

• Security
  
  

Ensures all associate cash handling procedures are followed

Ensures all security video surveillance equipment is in working order

Ensures a safe shopping and working environment

Ensures all company assets are protected, including cash and merchandise

Ensures vendor check- in procedures are followed per company policy

Ensures cash is only kept in one of three places: safe, cash register and bank

• Merchandising
  
  

Ensures all promotional signs are posted on the date assigned

Ensures current plan-o-grams are being used

Communicates with Division Manager for any special needs or request

Ensures that all merchandise orders are sent properly to prevent out of stocks and maintain inventory levels as directed

Works with DSD (Direct Store Delivery) vendors to ensure 100% in stock of product

Monitors inventory levels at all times and communicates with the Division Manager to prevent out of stocks

All food service areas are kept clean, and all sanitation procedures are followed

• Maintenance
  
  

Floors are kept clean and maintained

Reports any maintenance problems that cannot be corrected immediately without assistance to the Hucks Solution Center, via the Intranet

Ensures all equipment is in working order by maintaining proper operating procedures

• Safety
  
  

Ensures that ladders are properly used

Ensures that lifting procedures are followed per company policy

Ensures that wet floor signs and floor dryers are used, per company policy

Reports accidents promptly to Division Manager and corporate office

Reports all work related injuries to Medcor

Ensures all EPA regulations are met by complying with UST (Underground Storage Tank) procedures