Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to management and customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Requirements
TS/SCI with poly required
Five (5) years of experience in projects of similar scope, type, and complexity is required.
Bachelor's Degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional system administration experience may be substituted for a Bachelor's Degree
Benefits
Health & Life Insurance
Dental Insurance
Disability Insurance
401K Retirement Plan with Matching
Tuition Assistance
Vacation and Sick Leave
Hiring Bonuses
Referral Recruitment Program
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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