Implementation Manager

Location: Anywhere in North America

About Us

There is no such thing as perfection. Only continuous improvement. We are building software that helps companies build a culture of continuous improvement.

QA programs done right are about driving continuous improvement across your employees, customers, product, and processes.

This concept applies to every single business in the world - from the coffee cart around the corner to the largest companies in the world.

Our sweet spot of customers are ones that have a lot of digital conversations (email, chat, phone, video, etc.) and tech-enabled services.

We work with hundreds of customers - learn more at www.maestroqa.com.

The Maestro Mindset

• Persistence and Passion define you
• Mental Agility and Intellectual Honesty change you
• Raw and authentic seeps through you
• Independent thinking makes you
• Incredibly ambitious, hungry, and striving for excellence fires you up
  
  

These statements resonate with you:

• Other companies have been overlooking your potential and this is the place that sees something different in your abilities
• You want to be coached and trained more than ever before
• You want your peers and managers to work closely with you and challenge your ideas to both self-improve and deliver a better experience for customers
  
  

Why This Opportunity?

• Implementations is one of the highest leverage roles at the company due to the incredible product expertise developed. This results in having the opportunity to influence the Product, Sales, and Marketing.
• You'll love delivering success to customers and having them raving about how much they loved working with you
• You love problem-solving in all manner shapes and forms (for both internal and external stakeholders)
  
  

Key Requirements:

• If you have been in an implementation role before, you can walk through 2 to 3 Implementations that you owned as the primary IC that required deep customer discovery and complex product implementations (a combination of no-code configuration, low-code configuration, and engineering collaboration)
• If you have not been in an implementation role, you can walk through 2 to 3 complex troubleshooting examples