Implementation & Support Specialist

Optomi, in partnership with an industry leader in today’s most dynamic business environments, is seeking a full-time talented Implementation and Support Specialist in a fully remote role. This Implementation and Support Specialist will be the internal and external point person for the organization’s Salesforce application. This application brings sales methodology into the daily workflow of sellers and their managers by capturing details within the application’s record. The app also includes guided assessments, a political relationship mapper and a customizable dashboard to gauge organizational consistency as it relates to use of the methodology. Along with educating customers on the application, this role is responsible for strategizing with customers on how to best implement our application unmanaged and managed package within their Salesforce instance. This role also provides exceptional service to customers and direct support to the delivery and professional service teams.

What the right candidate will enjoy:

• Being apart of a growing organization with a huge focus on building new tech applications for their customers!
• Lots of money going towards the product tech group!
• Phenomenal team culture – collaborative, innovative, supportive!
• Tons of opportunity for career growth/advancement!

Experience of the right candidate:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• Minimum of 3 years of experience in implementing and supporting applications on Salesforce.
• Salesforce Administrator certification is required; additional Salesforce certifications are a plus.
• Systems mindset with experience with custom development and managed packages.
• Exceptional communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
• Proven ability to manage multiple projects simultaneously while maintaining high attention to detail.
• Experience with data migration, data mapping, and Salesforce data management tools.
• The candidate must be able to collaborate and effectively work across multiple levels, roles, and functions.

Responsibilities of the right candidate:

• Lead the deployment of Opportunity Manager for new clients, ensuring a seamless and efficient onboarding process.
• Customize and configure Opportunity Manager to meet specific client requirements and business processes.
• Conduct overview sessions for end-users and administrators to ensure effective use of the package.
• Collaborate with clients to understand their needs and provide tailored solutions within the Salesforce environment.
• Provide ongoing support and troubleshooting for clients using Opportunity Manager.
• Diagnose and resolve technical issues, working closely with the development team for advanced problem resolution.
• Monitor customer requirements, recommending improvements to enhance user experience and efficiency.
• Maintain comprehensive documentation of issues, solutions, and best practices.
• Serve as the primary point of contact for clients regarding any implementation or support-related queries.
• Conduct check-ins with clients to ensure satisfactory customer experience, and identify potential areas for improvement.
• Gather client feedback and relay it to the product development team for future enhancements.
• Collaborate with the sales, consulting and customer success teams to ensure thorough understanding of the application.
• Partner with the product and development team to communicate client needs and enhancement of the product.
• Stay updated with Salesforce platform updates and new features to leverage them effectively within Opportunity Manager.
• Lead or participate in special projects as needed.