This range is provided by Donatech Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$30.00/hr - $35.00/hr
Position would require the candidate to be a W2 employee of Donatech. US Citizenship Required.
• Monitors network management system and engages telecom providers to drive restoral efforts. • Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information. • Solves systems and network problems/questions with limited scope and complexity. • Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems. • Identifies resolutions of routine technical queries from client CAS customers and CAS Business Units. • Takes guidance from other team members or management to resolve less routine issues. • Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues. • Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures. • Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues. • Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient. • Participates in network solutions design and configurations. • Analyzes issues and provides customers with guidance to resolve problems • Individual job duties may vary. • This is a 24 x 7 365 Operation Center which requires working some weekends and holidays. • Strong Customer Service skills • This position is for DAY Shift 7am-3:30pm EST
Required Qualifications: • Network+ Certification • Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing. • Knowledge and understanding of ITIL/ITSM concepts and practices. • Experience troubleshooting Cisco devices. • Experience with HSRP/BGP routing protocols. • This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR • HS Diploma/GED with 2 years of experience