Information Technology Analyst

Definition

Calling all tech-savvy, solutions-oriented, and customer-service-focused professionals!

The City of Milpitas is seeking an experienced Information Technology (IT) Analyst to join our highly talented and supportive Information Technology (IT) Department.

This role performs a variety of duties to support the Department’s mission to provide innovative, reliable, secure, and cost-effective technology services for the City and its departments. Balancing technical and interpersonal skills, such as clear communication, relationship building, and customer service, is essential for this position. The ideal candidates will be highly analytical and able to use their problem-solving skills to identify and implement more effective systems and processes across the City. They will thrive in a fast-paced work environment while staying calm and focused. These vacancies are an exciting opportunity to dig into several system-wide changes across the organization, primarily in the areas of public safety and cyber security. The selected candidates will be eager to take challenges head on, while managing several competing priorities simultaneously. If you’re eager to help the City improve and grow technologically while developing your own IT career, apply today!

THE JOB

The IT Analyst role has the exciting challenge of examining the City’s systems and IT processes and using their judgment to make suggestions for system-wide improvements or changes. They will take on a variety of projects and duties pertaining to troubleshooting system issues, service desk management, network and server administration, security and database administration, software development, and GIS. This role also provides exemplary customer support to users while managing regularly incoming projects that are often urgent in nature. The IT Analysts will work with a variety of stakeholders, including City employees and leadership and vendor representatives. These positions are on-call on a rotating basis, requiring the IT Analysts to occasionally work evenings and provide 24/7 support.

THE IDEAL CANDIDATES

The ideal candidates will be well versed in data protection and cybersecurity. They will be concise communicators, often explaining highly technical concepts to employees outside of the IT Department, as well as highly customer service focused. Being able to work well with others and collectively contribute to the betterment of the City’s systems and technological capabilities is paramount to this role. The selected candidates will bring advanced knowledge of programming and scripting systems, Microsoft Window Server systems, Microsoft 365 administration, and operating system and database software. They will be eager to solve complex IT problems while maintaining a calm demeanor and positive attitude.

Examples of Duties

Required

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. See more details of education and experience combinations HERE . A typical way to obtain the knowledge and abilities would be:

• Valid California Driver’s License and satisfactory driving record, AND
• Graduation from an accredited college or university with a degree in Computer Science, Information Systems Management, or a closely related field, AND
• Several years of increasingly responsible experience in the operation and administration of application server resources. Microsoft MCSA (365 or Azure) Microsoft Role-based Certification (Developer, Administrator, Solutions Architect, Data Scientist, DevOps Engineer, Security Engineer, or Data Engineer), or equivalent
  
  

Desired:

• Experience with HP, Lenovo, or Dell Server Hardware installation and maintenance
  
  

HOW TO APPLY: Applications are screened on a regular basis, with an initial interview and hiring interview to follow . Candidates are encouraged to apply as soon as possible, as this recruitment may close at any time.

Please contact Selma Murillo, HR Analyst II, with any questions: smurillo@milpitas.gov

RETIREMENT

Membership in CalPERS (2% at 60 or 2% at 62 with three year average salary). City of Milpitas employees do not participate in Social Security,but do contribute to Medicare.

MEDICAL INSURANCE

Choice of CalPERS Medical Plans. City pays coverage up to the Kaiser rate (currently $2,228.36/mo. for family). Employees who waive health coverage are eligible to receive $125 per month in lieu of medical plan coverage with proof of other coverage.

RETIREE MEDICAL

Employees are eligible upon CalPERS retirement from the City to receive up to 100% retiree medical coverage (currently based on the Kaiser health rate), based on years of service.

DENTAL & VISION

City provides full family coverage for Delta Dental and MES Vision at no cost to the employee.

LIFE INSURANCE

City provides $50,000 term policy. Supplemental employee-paid life insurance is available up to $500,000, based on carrier acceptance.

DISABILITY INSURANCE

City provides a Short-Term Disability plan similar to State Disability Insurance (SDI) coverage. Employees do not participate in SDI. Long-Term Disability coverage of 60% of base salary up to $1,500 per month is available after a 60-day waiting period. Additional buy-up options for LTD are available up to $6,000 per month.

Deferred Compensation

City contributes $75 per month on the employee's behalf.

VACATION

Hourly employees earn 11-31 days of vacation and Exempt employees earn 16-36 days of vacation based on years of service.

HOLIDAYS

Employees receive 12 paid holidays and one (1) floating holiday per year.

SICK LEAVE

Employees earn 12 days annually.

TUITION REIMBURSEMENT

Employees are eligible to receive up to $2,000 per fiscal year in tuition reimbursement.

FITNESS PROGRAM

Employeesare offered free access to City-sponsored sports and fitness programs.

The City also offers a flexible spending benefits plan, employee assistance program, and other voluntary insurance. Contact Human Resources (HR) at 408-586-3090 or https://www.milpitas.gov/245/Benefits for more information on employee benefits.