Information Technology Support Specialist

Job Summary

We are seeking a talented and highly motivated you will be responsible for providing support for and maintenance of IT hardware and software, and for monitoring various IT systems.

Essential Duties & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Configure, install, and maintain desktops, laptops, printers, telephones, etc. both onsite and at offsite locations, as needed.
• Provide first-level support in conjunction with an outside support service provider of workstations (hardware and software), printers, servers, and/or network equipment.
• Maintain accurate and complete records of hardware and software inventories, locations, configurations, service histories, and other documentation as needed.
• Assist with equipment inventory, maintenance contracts, and equipment warranties.
• Monitor server and file backups
• Participate in various hardware and software upgrade projects
• Contact vendor support when necessary to resolve issues.
• Serve as a technical liaison to the user community.
• Document incidents and problems and escalate issues to the appropriate team when required
• Install and update software and Operating Systems.
• Install and troubleshoot computer equipment and mobile devices at user locations as required.
• Remote control of machines may be necessary to accomplish this.
• Provide off-hours coverage as scheduled by the Team Lead
• Perform additional IT-related duties as needed by the department

Position Qualifications

Competency Statements

The successful candidate will demonstrate the following:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Job Knowledge- Understand facets of job, aware of duties and responsibilities, keeps job knowledge current.
• Dependability – Meets deadlines, works independently, accountable, maintains focus, good attendance record.
• Quality – Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products/services.
• Ethics – Honest, accountable, maintains confidentiality.
• Initiative – Acts, seeks new opportunities, strives to see projects to completion.
• Decision Making – Able to reach a decision, takes thoughtful approach when considering others, makes difficult decisions.
• Customer Service – Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Technical Skill – Maintains current knowledge of processes/equip, uses technology to increase performance/productivity.

Experience and Skills

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

• Minimum of 3-5 years of Information Technology (IT) support experience preferred.
• Technical help desk or technical call center experience.
• Familiarity of migration of an on-premises servers to the cloud
• Thorough knowledge of computer systems, Information Technology (IT) components and various software.
• Functional knowledge of internet security and data privacy principles.
• A firm understanding of Windows 7 and Windows 10, Windows Server 2008 and higher
• Understanding of O365 and other cloud-based applications.
• Experience with Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Network (VPN) preferred.
• Exceptional ability to communicate both orally and in writing and to be able to read, interpret and apply written information.
• Ability to execute assigned tasks successfully with communication and within reasonable timeframes.
• Ability to prioritize, manage and troubleshoot multiple projects using effective time-management and organizational skills
• Ability to learn and apply advanced computer skills, including the use of computer software and other cloud-based systems.

Education

• Associate’s degree in computer sciences or IT discipline or equivalent
• Certification(s) in any of the following: (A+) Certified Computer Technician, (CSS) Customer Service Support Specialist, (CNST) Certified Network Systems Technician, preferred.

Our company and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Race/Color/Gender/Sexual Orientation/Gender/ Identity/Religion/National Origin/Disability/Veteran