Information Technology Support Specialist

Position: Information Technology Support Specialist

Location: Miami, FL (Onsite)

Length: 4 months (Possible Contract to Hire)

Job Description:

Our client is looking for an Information Technology (IT) Support Specialist who will report directly to the Director of Global IT Services. The IT Support Specialist will play a pivotal role in maintaining the technology infrastructure, ensuring seamless delivery of academic and administrative systems. The IT Support Specialist will manage and provide comprehensive support for various technologies, including computers, audiovisual equipment, network connectivity, and software applications.

Essential Duties and Responsibilities (but not limited to):

• Coordinate setup and maintenance of technology equipment.
• Manage technology infrastructure including Internet, phone, and digital signage.
• Provide troubleshooting support for AV equipment and classroom technology.
• Manage Husky ID Card machine and related equipment.
• Document all work in the enterprise ticketing system.
• Offer Tier I and Tier II level support to faculty and staff.
• Provide training on new and existing IT systems.
• Setup and maintain faculty and staff technology equipment.
• Image and reimage campus computers and install updates.
• Develop relationships with faculty and staff to encourage technology use.
• Promote global security awareness.
• Act as central point of contact for Information security incidents.
• Provide feedback on information security improvements.
• Ensure compliance with relevant policies and standards.
• Implement and manage campus-specific software solutions.
• Administer Global IT managed enterprise systems.
• Ensure best practice utilization by end users.
• Manage vendors for Global IT SaaS products.
• Implement and manage campus-specific software solutions.
• Administer Global IT managed enterprise systems.
• Ensure best practice utilization by end users.
• Manage vendors for Global IT SaaS products.

Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 2-4 years of experience in enterprise-level IT support.
• Proficiency in supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops.
• Experience with SharePoint, Microsoft Outlook, and other Microsoft applications.
• ITIL, Mac, and Microsoft product certifications are preferred.
• Strong commitment to superior customer service.
• Familiarity with service desk applications and incident management environments.
• Excellent interpersonal, communication, and organizational skills.
• Flexibility to work evenings, holidays, and weekends as needed.
• Knowledge of information security best practices, such as NIST 800-171 is preferred.
• Experience supporting academic researchers is advantageous.

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

Make this your next career move as one of our many long-term contractors or employees!

• Work as our full-time employee with full benefits (Medical, Dental, Vision, Life, STD, LTD, PTO, etc.) - OR - work as a W2 hourly contractor at a higher pay rate if you don't need the benefit package.

Come see why DPC has achieved:

• 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
• Voted ‘Best Staffing Firm to Temp/Contract For’ six times by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.

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Job #16873