Infrastructure Manager

PHMC is proud to be a leader in public health. PHMC requires that all employees have received the first Covid-19 vaccination dose by the first day of employment. We will offer the Covid-19 vaccination at no cost, via our Health Centers.

Position Summary:

Responsible for all infrastructure and technical architecture, administration, support, and enhancement of Client/Server, and web systems supported by PHMC. Assist network and systems administration roles in defining requirements while working with project managers and application developers to analyze infrastructure, security and technical requirements and create detailed specifications for implementation. Use established change management processes and methodologies to solve complex technical problems. Ability to communicate to senior management the progress of project timelines, challenges, and contingencies. Develop testing criteria with the business to advance acceptance of change. Must keep abreast of new technologies trends and tools to inform and participate in PHMC’s technical vision.

Also responsible for uptime, security, enhancement, and maintenance of client/server, web, and legacy applications. Candidate must have the ability to communicate effectively with direct reports and management in general and with direct regard to the progress of assignments, project task timelines, issues, and contingencies.

Work Schedule

This is a full-time exempt position with a regular work schedule of five days and 40 hours/week. Work Hours described as Monday through Friday, 8:30am – 5:00pm. This position may be required to work some evenings and Saturdays during peak periods. Work primarily performed at 1500 Market Street, Philadelphia, PA.

Responsibilities:

• Supervises the members of the Network and Systems administration team.
• Mentors team members on technical issues, and develops technical skills in others.
• Establishes, implements, and enforces change management practices, policies and procedure standards.
• Evaluates business requirements and take into account business requests when designing technical solutions.
• Produces and maintains network architecture documentation.
• Maintain and monitor day-to-day operations of network equipment and troubleshoot when needed.
• Evaluates, acquires, implements and maintains computer and communications hardware and software that supports the needs of the company.
• Selects products and services which merit evaluation and/or implementation, based on business requirements and technical judgment, subject to resources available.
• Oversee the creation of project plan specifications used by administrators to advance needed business system enhancements.
• Review & approve network design recommendations and implementation services by third party vendors and business partners.
• Oversee, provide direction, hold accountable and motivate a team of network and systems administrators.
• Performs system reviews including event log, system logs and monitoring of all critical hardware software used within the enterprise.
• Responsible for the delivery of work according to established timelines.
• Communicates statuses through any assigned project lifecycle to the project management team.
• Required to keep abreast of new technologies through training, and proactive research and reading reference materials. Focus on Cisco, VMware (vSphere, HA, Administration), HP Blade Chassis (BL380, latest generation), 3PAR 7400 SAN, Windows Servers (2008-current) and Solarwinds ORION RMM platform.
• Ensure all network designs meet HIPAA, SOX, and PCI compliance requirements.
• Evaluate technologies for their applicability to the IT department and against business objectives.
• Produce work estimates and technical specifications from documented business requirements for IT Sr. Leadership review and approval.
• Responsible for setting standards for network and application security, redundancy, resiliency as well as documented procedures for any critical events that require remediation.
• Responsible for working with business analysts, support specialists, and the user community to confirm infrastructure and configuration is consistent with business requirements.
• Track the progress and quality of work being performed in current project management / work effort software (PSA)
• Track, communicate & manage contemplated change notices and change orders (changes in the scope of work)
• Be accountable for time and all work efforts entered in PSA for self and team members
• Communicate ideas for improving department processes with a positive and constructive attitude, and for developing this attitude in others
• Trains department employees on computer and communications systems functions and operations as needed.
• Jointly with the Managing Director of IT, sets standards and procedures for selecting and interviewing candidates for open positions within the department
• Keep IT Sr. Leadership informed about work efforts and challenges that may affect business relations
• All other duties as assigned

Experience:

• Eight to ten years of combined professional IT infrastructure experience required in Systems Administration, Network Administration, Security Administration.
• Experience managing and mentoring a team of network and system administrators preferred.
• Network and Systems administration skills, including databases, web applications, datacenter operations and business applications.
• Experience with multi-location business enterprise and technical centralization

Education Requirement:

• Bachelor’s degree in technology major from an accredited institution of higher learning or equivalent experience
• Information Technology related certifications, focus on network and systems administration (Microsoft, VMware, A+, Net+, etc.)

Supervisor:

This position reports to the Managing Director of Information Technology.

Salary Grade:

• Grade 23