Inside Sales Representative

Inogen Internal Title: Direct to Patient Specialist I

Join Our Team as an Inside Sales Specialist at Inogen!

Are you passionate about making a difference in people’s lives? Do you thrive in a dynamic, fast-paced environment where you can connect with customers and provide life-changing solutions? Inogen is looking for motivated and compassionate individuals to join our Patient Sales team, where you'll be at the forefront of offering innovative oxygen therapy products to those in need.

About the Role:

As a Direct to Patient Specialist I, you’ll be the heartbeat of our company’s mission to improve the quality of life for oxygen therapy patients. Through both outgoing and incoming calls and emails, you’ll build trust, provide expert advice on our products, and secure new business. Your role is pivotal in increasing the adoption of Inogen products in the marketplace, exceeding customer expectations, and achieving corporate sales objectives with utmost compliance and professionalism.

What We Offer:

The compensation for this full-time/non-exempt position is a base wage of $25.00 per hour, which equates to $52,000 annually. You will also be eligible to earn an annualized commission target of $27,000. This variable compensation is not guaranteed, as it is based on your individual sales results.

A Collaborative Environment: Work alongside a team of dedicated Specialists, sharing goals and successes.

Professional Growth: We support your growth with a role that offers variety, challenge, and the opportunity to make a real difference.

Key Responsibilities:

Level I

Build trust with patients by understanding their diverse needs for respiratory care and our products

Take initiative to organize incoming leads, create strategic call plans, implement calls, and transition sales leads actively

Demonstrate a responsive pattern by responding to incoming patient calls, emails, and requests for information

Work with teammates to transition leads to Durable Medical Equipment provider partners

Accurately and consistently record customer information, activities, suggested improvements, problems you fixed, and updates in our CRM system to reflect your performance metrics

Ensure timely and accurate entering of sales orders, processing of credit card payments and the execution of leasing docs and pricing approvals

Strives to routinely meet or exceed goals for call volume, create meaningful connections with patients, and meet service, delivery and cash sales targets

The basics: Show up ready to work (maintain regular and punctual attendance), do the right things (comply with all company policies and procedures), and help out your colleagues (assist with any other duties as assigned).

Who You Are:

Excellent oral and written communication skills required

Attention to detail

Solutions-oriented problem solver

Impeccable phone etiquette

Must have proven track record of successful team participation as well as ability to work independently and self-start

Must self-motivate and deliver results with limited oversight

Must be motivated to achieve results based upon earnings opportunity

Qualifications:

At least 1 of year of sales/customer service experience, required.

Intermediate knowledge/proficiency in Microsoft Office.

An associate degree or equivalent combination of training and experience.

Why Inogen?

Inogen is committed to innovation, excellence, and improving the lives of our patients. We're not just a company; we're a community that values integrity, respect, and the power of transforming challenges into opportunities. If you're looking for a place where you can make a significant impact and grow your career, you've found it. Apply now and let's make a difference, together.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.