Since 1978, ABF has proudly provided top-tier security and fire alarm solutions to both residential and commercial clients. Locally owned and operated, we are committed to delivering exceptional service through our specialized teams, including residential and commercial sales, fire alarm design, customer care, and skilled field technicians. Protecting what matters most to our customers is at the heart of ABF's purpose.
Through professional system design, quality installation, and proactive service, we strive to exceed expectations, foster trust, and build long-term relationships.
About The Role
We are searching for an experienced Installation and Service Manager to join our team of professionals. If you are a highly motivated technician with outstanding management skills who thrives in a fast-paced environment, this might be the role for you!
What You'll Do
Coordinate and manage installation team to ensure timely and correct installations
Coordinate and manage service team to ensure the timeliness and quality of service appointments for existing customers
Communicate with customers directly on complex installation or service requirements
Ensure compliance with safety regulations and building codes
Resolve any installation- or service-related issues in a timely manner
Hire technicians and train staff on installation and service procedures and best practices
Handle all aspects of employee performance management including timely new hire and annual reviews, ongoing coaching, and corrective action
Inspect the quality of installations and service jobs and issue corrective actions when necessary
Prepare and present Key Performance Indicators (KPIs) on installation and service team productivity and quality
Establish and maintain positive relationships with customers and internal stakeholders
Recommend improvements to installation and service procedures and processes
Qualifications
Proven experience (2+ years) as an Installation and/or Service Manager or similar role
5+ years prior hands-on experience in a service and/or installation technician role
Solid technical background with understanding of installation procedures
Excellent organizational and leadership skills
Ability to manage and coordinate multiple teams
Strong problem-solving abilities
Excellent communication and interpersonal skills
Proficiency in MS Office and related software
High School Diploma; Degree in Engineering or relevant field is a plus
Experience in the burglar/fire alarm industry preferred
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Security and Investigations
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