Insurance Customer Service Representative

Job Description

Begin your exciting career journey with Horizon Insurance, a thriving company dedicated to serving our valued customers in Bradenton, Florida. Here, in our energetic and supportive team environment, remote work is not just a trend - it's all about personal connections and excellent customer service. At Horizon Insurance, we value our employees and the local community, fostering a sense of belonging, growth, and success.

As our Insurance Customer Service Representative, you will be the friendly voice of Horizon Insurance, providing top-notch service to our clients. You'll assist customers with policy inquiries, claims, billing, and general support, ensuring every interaction leaves a positive impact. If you are passionate about customer service, knowledgeable in insurance, and eager to be part of a team that prioritizes integrity and excellence, Horizon Insurance is the place for you. Join us now and embark on a fulfilling career journey with endless opportunities for growth and success.

Benefits

Hourly Base Salary + Bonus Opportunities

Health Insurance

Disability Insurance

Life Insurance

Vision Insurance

Dental Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Evenings Off

Retirement Plan

Career Growth Opportunities

Unlimited PTO

Responsibilities

Client Interaction: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring customer satisfaction.

Policy Support: Assist clients with policy-related questions, changes, and updates to their insurance coverage.

Documentation: Maintain accurate records of customer interactions and update client information in the company database.

Compliance: Ensure compliance with insurance regulations and company policies in all customer interactions.

Problem Resolution: Proactively identify and resolve customer concerns or issues to uphold customer satisfaction and loyalty.

Collaboration: Work collaboratively with team members and other departments to meet customer needs and achieve company goals.

Requirements

Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and colleagues.

Customer Focus: A strong commitment to meeting customer needs and exceeding expectations.

Attention to Detail: Ability to handle complex information accurately and provide precise solutions to customers.

Problem-Solving Skills: Capacity to analyze situations, identify issues, and offer appropriate solutions in a timely manner.

Team Orientation: Willingness to collaborate with team members and contribute to a positive work environment.

Insurance Knowledge: Basic understanding of insurance products and services is a plus, but not required.

License: 440, 2044 or 220 is a plus, but not required

Company Description

Our Agency is located in Bradenton FL specializing in Auto, Home, Life, along with Commercial Insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!