INTAKE WORKER

The Department of Homeless Services (DHS) is one of the largest organizations of its kind; DHS is committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, The Department of Homeless Services works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the Agency’s Single Adult, Adult Families and Families with Children’s Intake and Assessment Sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting one (1) Community Associate to function as an Intake Worker who will:

• Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population.
• Interview single Adults and Adult Families within the various communities and issue social service referrals. Attend onsite and/or offsite community meetings to share important issues affecting the homeless population Inform the Units of its daily operation and offer insight for improvement.
• Maintain liaison with various Community Shelters to convey shelter placement information and facilitate transportation to various community shelters. Assist the Community Coordinator with handling onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process.
• Record all information pertaining to client information and social service referrals by utilizing the on-line CARES and Q-Flow. Accurately input codes to register applicants for temporary housing office; convey shelter placement information and facilitate transportation to various Community Shelters.
• Perform high level responsible clerical duties, as assigned by the Site Manager. Prepare written monthly, quarterly, and annual administrative statistical and narrative indicator reports. Share information in re to shelter placements. Collect, analyze, and evaluate on-site and statistical data from various sources, and communicate the results to Superior.
• Liaison with various Units to process schedule and reports, to coordinate and prepare case files and documents. Work closely with the Community Coordinator to organize the transfer of case records, forms, and referrals to receiving shelters. Discard unused documents, according to Agency policy, maintain files for future reference.
  
  

Work Location: 400-430 E. 30TH Street, New York, NY.

Hours/Schedule: Sun-Thurs 8am-4pm

Minimum Qualifications

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.
  
  

Preferred Skills

• The worker should be able to relate well with others. - Be flexible in responding to supervisor’s requests for priority tasks. - Good communication skills, be attentive to details, take pride in his/her work. - Have an overall courteous and helpful telephone manner, ability to perform computer operations, be a team player and be self-motivated.
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $41,887.00 – $48,177.00