IT Administrator

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

As an IT Administrator, you will play a critical role in supporting our technology infrastructure and ensuring the smooth operation of our systems and applications. You'll be an essential first contact for user onboarding and operations for the shoreside staff and interaction with fleet and site office staff. Hands-on experience and problem-solving in a fast-paced environment are expected for success in this role. In addition, a solid foundation in the administration of Active Directory Services, Azure, Corporate Exchange platforms, and the many associated user applications for business continuity.

Essential Functions

• Provide desktop support to employees, including troubleshooting and resolving hardware and software issues.
• Onboard new employees, including setting up accounts and equipment.
• Procure hardware and software as needed for employee onboarding.
• Manage and maintain our Azure environment, including virtual machines, storage, and security posture as well as in tune product management.
• Maintain our Active Directory, DNS, and DHCP infrastructure (Creating, editing, and terminating Users, groups, distribution list, and group policy).
• Office 365 administration including licensing.
• Mimecast administration and User Awareness training.
• Nice Incontact (Callcenter Phone System).
• Adobe Admin portal.
• Smartsheet administration.
• Citrix configuration and administration.
• JIRA (Creating user, removing access, JIRA service access)
• Insight Web Portal (Vendor portal)
• Endpoint security agents and supplicant management Cisco AMP (Antivirus)
• DUO Multi Factor Authentication
• MDM Airwach configuration and administration
• PagerDuty (Incident Response system)
  
  

Skills And Experience

• A degree in Computer Science or a related field is preferred
• 3+ years of experience in IT administration
• Proficient Experience with Azure, CRM support, onboarding, hardware procurement, Active Directory, DNS, DHCP management, certificate management, and group policy
• Complete experience with all Office365 applications including Excel, Outlook, PowerPoint, Visio
• Strong technical skills and knowledge of IT systems and infrastructure
• Excellent problem-solving and analytical skills
• Effective communication and collaboration skills written and digital
• Ability to work in a fast-paced environment and prioritize tasks effectively
  
  

Work Environment

• Fulltime / Hybrid in Ft. Lauderdale, FL
• Approximately 10-15% travel, including working at shipyards, and working aboard our cruise ships
• Ability to travel internationally is a must, requiring a valid passport and work authorization for the United States.
  
  

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.