Help Desk Analyst
Help Desk Analyst
Compu-Vision Consulting Inc.
Everett, WA
See who Compu-Vision Consulting Inc. has hired for this role
Job Location: Everett, WA ( Onsite )
Contract Duration: 3 month
Brief Job Description
Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills. Must be detail-oriented and able to lead the development of, or follow established processes and procedures, to execute the following responsibilities: Day-to-Day:
- Participate as a major contributor and/or leader to several projects:
- Lifecycle PC Imaging - including procedures review and/or creation of procedures, as well as implementation of documented procedure. Maintain / update all inventory records.
- Assist or lead the surplus of end of life technology assets.
- Lead in the replacement of end of life VoIP(cellular) devices.
- Answer customer calls and triage tickets (create tickets, reset passwords, answer questions, first call resolution or appropriate escalation).
- Monitor Service Desk and Network Operations Center Alerting Inboxes real-time (create tickets as applicable).
- Configure and deploy laptops and cell phones.
- Complete daily activities (documented) for customer-impacting items (i.e., addressing hard disk space issues on virtual environment computers and shared computers).
- Required: Ability to self-manage and lead efforts after minimal instruction.
- Experience building out (imaging) and deploying desktops end-to-end, experience working in a Service Desk environment to address and resolve end user software and hardware issues.
- Experience working with Windows 10, Microsoft Office 365 and Windows networking in a complex, fast-paced multi-user environment.
- Must possess very strong customer service, communication and writing skills.
- Must be responsible, organized and able to self-direct under with minimal guidance.
- Must be proficient with following written instructions (and completing check-lists, updating electronic records, work order tickets, etc.).
-
Seniority level
Entry level -
Employment type
Contract -
Job function
Information Technology -
Industries
Truck Transportation
Referrals increase your chances of interviewing at Compu-Vision Consulting Inc. by 2x
See who you knowGet notified about new Help Desk Analyst jobs in Everett, WA.
Sign in to create job alertSimilar jobs
People also viewed
-
6K8DI2-Systems Engr Support Analyst 2 - 648-Systems Engr Support Analyst-General 648-Systems Engr Support Analyst-General
6K8DI2-Systems Engr Support Analyst 2 - 648-Systems Engr Support Analyst-General 648-Systems Engr Support Analyst-General
-
Data Analyst
Data Analyst
-
Cyber Security Analyst
Cyber Security Analyst
-
Cath Lab Tech - Advanced Cardiovascular Life Support
Cath Lab Tech - Advanced Cardiovascular Life Support
-
Commodity Markets Analyst
Commodity Markets Analyst
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More