IT Asset Management Lead

Job Title: IT Asset Management Lead

Location: New York, NY

Company: allwhere

Join our mission in simplifying the way that IT assets are procured and managed across the globe, whether your employees are in-office, hybrid, or fully remote. We are a hard-working and committed team, focused on scaling our operations, expanding to new regions, and continually improving our processes, all while putting our customers first. 

Our team is expanding and we are excited to bring on an Asset Management Lead. We’re looking for someone who has experience and is well-versed in IT asset management, is passionate about optimizing processes and ensuring seamless operations, and thrives in a fast-paced, constantly changing environment. 

Key Responsibilities:

• Partner with the Manager, Supply Chain & Logistics to track and manage departmental KPIs and SLAs, ensuring alignment with organizational goals and continuous improvement of performance metrics
• Be the primary escalation point to triage, investigate and resolve operational escalations
• Foster effective communication between team members and stakeholders
• Partner with Asset Management Specialists on task prioritization, ensuring team deadlines are met
• Develop and implement standard operating procedures (SOPs) as needed
• Coordinate with 3PL providers for smooth daily operations
• Continually assess existing processes and proactively make recommendations to management for process improvement, especially in areas where ownership is ambiguous
• Partner with the Manager, Supply Chain & Logistics to ensure compliance with company policies and industry regulations
• Maintain strong relationships with vendors, acting as the liaison to resolve issues when needed
• Lead and manage internal projects as assigned, ensuring timely completion and stakeholder sign-off
• Proactively seek opportunities to coach (where applicable) and share knowledge with team members
• Prepare and maintain documentation in order to support cross-functional enablement
• Generate flowcharts and visual aids in order to support cross-functional enablement
• Ensure timely resolution of action requests and ticket prioritization
• Provide recommendations to optimize the team’s ticketing system and enable team members on best practices for effective queue management

Qualifications:

• Bachelor’s degree
• 3+ years of experience in IT asset management or supply chain roles
• Strong potential for leadership and team management responsibilities 
• Excellent communication and interpersonal skills
• Proven ability to develop and implement SOPs 
• Passionate about process improvement
• Experience in vendor management
• Proficiency in project management and time management
• Knowledge of industry regulations and compliance
• Strong problem-solving and decision-making abilities
• Proficient in using ticketing systems and other relevant software tools

Join our team at allwhere and contribute to the optimization of our asset management processes in a dynamic and collaborative work environment. If you possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.