IT Field Support Specialist (TS/SCI Clearance Required)

Description

Join our team as an IT Field Support Specialist, where you will serve as the expert in providing both on-site and remote support for a diverse range of equipment including computer workstations, servers, printers, peripherals, and teleconferencing devices. Your expertise will be pivotal in ensuring that our end-user community receives exceptional support and solutions.

Key Responsibilities

• Conduct site surveys to assess and document current configurations and user needs.
• Analyze requirements and create specifications for hardware purchases.
• Prepare engineering plans and installation technical design packages.
• Develop hardware installation schedules and prepare configuration change drawings.
• Configure computers, communication devices, and peripheral equipment.
• Train site personnel on the proper use of hardware.
• Build specialized interconnecting cables and troubleshoot, repair, and test various IT equipment.
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Maintain fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems.
• Update technical drawings using AutoCAD software as needed.
  
  

Qualifications

• Clearance: TS/SCI with polygraph required.
• Education/Experience: High school diploma/GED with five years of relevant experience and 8570 Certification (Security+ preferred).
• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Proficient in installing Windows, software applications, antivirus, and patches.
• Strong ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, and Access).
• Effective time management and prioritization skills.
• Ability to work independently with minimal supervision.
• Proficient in remote end-user support.
• Expertise in Microsoft Windows 7 and 10.
• Familiarity with Active Directory security and policies.
• Excellent analytical, problem-solving, and communication skills.
• Ability to lift up to 50 lbs. multiple times during a shift.
• Availability for an 8-hour shift between 6 am and 6 pm, as scheduled by management.
• Valid driver's license with an acceptable driving record.
  
  

Why Join Us?

We offer a competitive salary range of \(47,600 - \)75,100 annually, along with a comprehensive benefits package that includes:

• Medical, Dental, and Vision coverage
• 401(k) plan with employer match
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental and Caregiver Leave
• Additional sick leave beyond statutory requirements
• Adoption Reimbursement
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs (critical illness, accident, hospital indemnity, group legal)
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts on eligible mobility plans, internet, and phone services
  
  

Ready to make an impact? Apply today and become a key part of our dedicated team!

Employment Type: Full-Time