IT Operations Associate

2-3 days onsite

Maintain and monitor end-user workstations and productivity on local area network. Be the firm lead for all end user support, infrastructure and system admin functions. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Provide reports and metrics to the IT Operations lead. Deliver highest level of service and assistance across the company and white glove support for all VIPs. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Essential Functions:

· Solve problems and think both long term and short term on issues and projects.

· Develop core SOPs to support IT operations and the firm.

· Mentor team and drive all to excellence in service delivery, IT availability and innovation. Help the IT team drive strategy in the ops space.

· Administers end-user workstations and supports end-user activities utilizing TCP/IP on a local area network (LAN).

· Expert on Mac/Apple support as well as Windows. Familiar with both Jamf and Intune.

· Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.

· Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.

· Performs and/or oversees software and application installation and upgrades.

· Maintains site licenses for department/organization.

· Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.

· Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.

· Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.

· Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

· Assists personnel of other departments as a computer resource.

· Provides computer orientation to new and existing company staff. Ability and willingness to work onsite in the office.

Skills and Experience

· Degree in related field and 4-8 years of networking/end user support/system admin experience, or equivalent applicable work experience.

· 4-8 years help desk experience.

· Jamf, Intune, Okta, OS365 and Meraki experience is desired.

· Ability to communicate technical information to nontechnical personnel.

· Ability to install, configure and maintain personal computers, networks and related hardware and software.

· Knowledge of computer and/or network security systems, applications, procedures and techniques.

· Ability to identify and resolve computer system malfunctions and operations problems.

· Skill in organizing resources and establishing priorities.

· Excellent verbal and written communication skills.

· Ability to learn and support new systems and applications.

· Can work with a wide range of personalities and levels of employees from associates to C level.