Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member. By establishing “true transparency” and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.
About Our Opportunity
As an IT Service Desk Technician I, you will provide IT support remotely and onsite to end users, help create IT documentation, and SOP creation. You will play an important role in resolving end user issues and escalating to Level 2 technicians when necessary. You’ll closely collaborate with the IT Service Desk team to guarantee prompt and efficient support for Valenz staff, ensuring their needs are met in a timely manner.
Things You’ll Do Here:
Resolve end user issues related to systems, applications, and hardware.
Provide onsite and remote IT support for Valenz staff while providing a great user experience
Utilize internal ticketing platform to monitor and handle IT support requests submitted by Valenz users
Diagnose and resolve system wide issues with O365, encryption tools, endpoint management and application access
Escalate IT tickets to L2 technicians as necessary
Image new laptops and manage inventory lifecycle of hardware.
Ensure returning laptops are formatted and securely stored in physical locations
Image new laptops and reimage devices that are reissued into circulation
Help reduce downtime in emergency situations with hardware
Assist with devices that require remediation and help ensure they are up to Valenz standards
IT Documentation & SOP creation
Create and maintain standard operating procedure documentation for IT department
Help build end user wiki for self-service
Migrate and update existing documentation to new platform
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You’ll Bring to the Team:
Experience providing support in a fast-paced, fully remote environment
1+years of experience as Tier 1 or L1 IT support technician
Ability to work independently and as a team
Strong knowledge of Active Directory, Group Policy, and O365 administration
Experience with Windows OS and Microsoft applications
A plus if you have:
Bachelor’s degree in computer science, IT, business, or similar
Experience with Okta or other SSO Platforms
Experience with MDM and RMM tools
Experience with command-line tools
Microsoft 365 Certified
Where You’ll Work
This is hybrid role. We have an office in Phoenix, AZ and seek to work in-person a handful of times each month. Outside of in-office days, this individual can expect to work from home/remote as they desire.
Why You Will Love Working Here
We offer employee perks that go beyond standard benefits and compensation packages – see below!
At Valenz, our team is committed to delivering on our promise toengage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to bestrong, vigorous, and healthy.You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!
Perks And Benefits
Generously subsidized company-sponsored Medical, Dental, and Vision insurance
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include Vacation, Sick, and Paid Holidays
Paid maternity and paternity leave
Community giveback opportunities, including paid time off for philanthropic endeavors
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
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Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
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