I am Ram represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.
Job Title: IT Site Support Specialist
Location: Nashville TN (Onsite)
Job Type: 6-12+months
Job Description
IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. The IT Site Support Specialist will be responsible for:
" Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local Client & Canon printers via desk side, phone support or remote support
" Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams
" Providing desktop/laptop break/fix/maintenance support
" Providing support to growing mobility platform (iOS, Android and windows-based platform)
" Technology onboarding deployment and offboarding asset recovery
" PC and Laptop build
Requirements
The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with:
" Ability to prioritize issues on a case-by-case basis
" Excellent customer service skills
" Experience working in an ITIL based Service Desk
" Extensive knowledge and experience with Windows based technologies
" Hardware platforms including Client laptops & Cisco phones.
" Microsoft technologies such as Active Directory, SCCM and Exchange
" Outstanding troubleshooting skills in WAN/LAN/Desktop situations
Ram Kumar Applab Systems Inc. Email ramkumar@applabsystems.com Phone:732-847-2075 Ext. 590 4365 Route 1 South, Suite 105, Princeton, NJ-08540
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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