Arrow Search Partners

IT Support Analyst

Arrow Search Partners Dallas, TX
Arrow Search Partners

IT Support Analyst

Arrow Search Partners Dallas, TX
1 month ago 156 applicants

See who Arrow Search Partners has hired for this role

About The Company

Our client is a private investment firm providing capital for long-term growth and acquisitions for businesses in the healthcare, industrial, and commercial industries. The IT Support Analyst will play an essential role by providing end-user support and will report to the IT Support Operations Manager.

Responsibilities

  • Provide 1st and 2nd level end-user support for office devices and technology including laptops, printers, multifunctional devices, and smartphones
  • Physical setup of workstations, laptops, and smartphones
  • Track and work all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system
  • Escalate issues to the appropriate parties inside or outside the company and track resolution
  • Install, configure, and provision end-user devices for onboarding as well as secure retirement of devices and removal of company resources during offboarding
  • Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses, and maintain appropriate levels of inventory
  • Manage end-user software/hardware inventory for company offices and initiate and manage necessary purchases with our established 3rd party suppliers
  • Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability, and security of desktop services and capabilities
  • Set-up and provide user support for video conferencing rooms and systems
  • Train employees on use of devices and new/upgraded core enterprise software

Requirements

  • Bachelor’s degree required
  • 2+ years of experience in a similar position providing IT support
  • Strong customer service focus for both technical and non-technical organization team members
  • Experience with Active Directory, machine access changes, and various authorization controls
  • Direct Microsoft 365 experience is a plus
  • Experience troubleshooting user mailboxes, public folders, creating/updating distribution groups, and security groups
  • Experience in setting up, maintaining, and troubleshooting office devices
  • Creating, using, and updating scripts; Powershell is a plus
  • Networking fundamentals – basic troubleshooting of connectivity on workstations and servers
  • Experience in videoconferencing solutions and end-user support
  • Experience with RMM solutions
  • Experience with ticketing systems

Salary Range

$65,000-$80,000

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Staffing and Recruiting

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