IT Support and Network Specialist

Ride a Rocketship! figuratively speaking that is. The core members of our company have been in the Reverse Logistics industry for over 20 years. This gives us a huge advantage in this industry, and it has rapidly propelled us to multiple successes. It’s important to do something you enjoy, and it is just as important to do it with a team that you enjoy working with. That is why so many of the people in our company have worked together for many years.

As a member of our IT team, you will get the satisfaction of being part of the big picture. We work directly with departments to understand their challenges and then develop software solutions for them.

No suits and ties here! We have a casual, comfortable work environment. Everyone is on a first name basis. We know it’s the people that make a company!

So, what is reverse logistics? Forward logistics focuses on the movement of goods from the manufacturer to the customer, reverse logistics focuses on customer returns. Our role in this process is the liquidation of these goods. The customer returns an item to the seller and then the seller sends it to us for liquidation. Have you ever wondered what happens to the items you returned? The pants that were too small or the speakers with the disappointing sound that you sent back?

Tracking and processing this type of inventory requires specialized custom software. That is where you come in, joining our team to maintaining systems for an ever-changing Reverse Logistics industry.

Responsibilities:

Basic Network Administration:

• Assist with monitoring and managing network performance, ensuring consistent uptime.
• Perform basic configuration and troubleshooting of routers, switches, and other network devices.
• Manage user accounts, permissions, and access control on internal networks.
• Ensure security protocols are followed, including the use of firewalls and antivirus software.

Hardware Maintenance & Troubleshooting:

• Diagnose and repair issues with desktops, laptops, tablets, and printers.
• Perform routine hardware maintenance and upgrades as necessary.
• Ensure all office devices are functional and properly configured.
• Collaborate with external vendors when repairs or replacements are required.

Inventory & Supply Management:

• Track and manage hardware inventory, ensuring equipment is recorded and assigned.
• Order and maintain an adequate stock of IT supplies (cables, peripherals, printers, toner, etc.).
• Coordinate asset disposal for outdated hardware following company policies.

Device Testing & Implementation:

• Test new devices and technology to determine suitability for the company’s needs.
• Provide recommendations for hardware upgrades or replacements based on performance and testing.
• Set up and configure new devices for users, ensuring proper integration with company systems.

User Support:

• Provide first-line technical support for staff with IT-related issues.
• Assist users with setting up and troubleshooting software applications.
• Conduct basic IT training for staff on new devices or software.
• Maintain, manage, and extend ticketing systems
  

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 2+ years of experience in IT support or a similar role.
• Basic knowledge of network administration (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting (PCs, laptops, tablets, printers).
• Familiarity with operating systems (Windows, iOS, Android).
• Strong problem-solving skills and ability to work independently.
• Excellent organizational skills and attention to detail for managing inventory.

Preferred Qualifications:

• CompTIA A+ or Network+ certification.
• Experience with cloud-based systems and network monitoring tools.
• Basic knowledge of Active Directory and Microsoft 365 administration.

Typical Work Hours:

• Monday to Friday
• 8:00 am to 5:00 pm (with some flexibility)

Location:

On-site in La Vergne, Tennessee

Salaries and Benefits:

• Annual Salary: $60,000 - $80,000
• Comprehensive health, dental, and vision insurance
• Paid time off (2 Weeks + Holidays)