This is a client facing technical position for the Field Services Team. Employee is responsible for providing end-to-end hardware/software support to assigned Financial Center and/or Business Center clients within a given sub-region; ensuring that all problems are resolved or directed to the appropriate department. It is crucial to build and maintain solid working relationships with clients, both internal and external. Depending on the Job Duties assigned, the employee will be responsible for the following.
Responsibilities
Support Financial Centers and back-office staff by setting up equipment through Preventative Maintenance, installations, modifications, and repairs on all affiliated hardware/software, including but not limited to:
ATMs, Desktops, Laptops, Phones, Tablets, Printers, Server Rooms
Responsible for timely resolution of requests received through Incident Management and other ticketing systems
Ensure prompt, professional, and efficient service to both internal and external clients
Work independently during hours, to resolve issues with limited guidance from others
Administrative duties are expected to be completed to provide management with the information necessary to track progress and staffing needs, these include:
Ticketing and asset system updates
Expected to answer general questions and aid others as needed
Maintain assignments to completion
Qualifications
Technical work history, with experience in Field Service Maintenance on ATM, desktops, laptops and tablets using Trouble Management Systems, diagnostic tools, Asset Management Systems and other tools to effectively execute daily operations
OR
Technical Certificates such at A+
Team orientated professional with excellent communication skills
Familiarity with geographic area preferred
Articulate specific repairs, installs, and maintenance related work to clients in non-technical terms
Highly motivated, self-starter that requires little hands-on management. Able to refer to supervisor with any questions or concerns
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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