IT Support Intern

Location:

Columbus, NE, US, 68602-0499

Nebraska Public Power District (NPPD) has an immediate opening for an ET Support Intern located at the Columbus General Office in Columbus, Nebraska. Position closes July 31, 2024, at 11:59 p.m. Central Time. This position can support 20-30 hours per week during the school year, depending on student availability, and 40 hours per week when school is not in session.

Position Summary

This is a temporary, entry-level technical position with a focus on end-user customer service and technical skills development.

Incumbent will assist Information Technology (IT) Support with various work to support computer users through the installation and maintenance of various desktop hardware and software components, procedural documentation to be captured into a knowledge retention application (ComAround), and the IT Service Center by providing coverage answering phones and resolving customer (NPPD colleagues) issues.

Education, Training And Experience

The Intern must be enrolled in an accredited two year or four year college/university carrying a minimum of 12 semester units or eight quarter units with freshman, sophomore, junior, or senior standing in a related major and must maintain enrollment throughout the internship. The internship/training must be in the student's field of study. College credit may apply to some internships.

Licenses and/or Certifications

Not Applicable

Essential Duties & Responsibilities

Setup, maintain, and repair District-owned computer hardware and software assets, including printers. Perform routine equipment maintenance ensuring software and hardware are maintained with current security patches or versions. Maintain equipment inventory.

Install, test, maintain, and support packaged (such as off-the-shelf) hardware and software based on scripted instructions.

Investigate computer problem reports until satisfactory resolution is obtained. Track and maintain a history of work done on personal computers.

Work in accordance with assigned priorities and schedules based on assigned notifications created by customers or oneself.

Assist ET Service Center by providing coverage answering phones and resolving customer (District colleagues) issues. Communicate effectively with clients on problems and propose and implement solutions in a timely manner.

Provide software assistance, including, but not limited to, creation and maintenance of spreadsheets, databases, and presentations.

Accountable for other duties as assigned.

Core Competencies

Customer Focus

Employees & Teamwork/Diversity & Inclusion

Integrity/Excellence

Public Service/Environmental Stewardship

Safety

Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth.

Typical Pay Grade Starting Salary Range: $24.17 - $27.89 per hour

Travel Required: Up to 25% (With no or minimal overnight stays, less than 3 per month, typically within state of Nebraska) Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview.

Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District.

Nebraska Public Power District is an Equal Opportunity Employer

We are an Equal Opportunity Employer who values the contributions of its diverse work force. We are only legally able to hire persons who are 1) a United States citizen or national, 2) a lawful permanent resident of the United States, or 3) an alien legally authorized to work in the United States.

Hiring Philosophy