IT Support Manager

IT Support Manager

Atlanta, GA

Company Overview

Impact Capital Real Estate is a leading real estate investment firm specializing in the residential and commercial market. With a commitment to delivering superior returns to our investors and a track record of success in identifying and acquiring high-quality properties, we are dedicated to continued growth and expansion.

About the Role

We are seeking an experienced IT Support Manager to join our dynamic team. The IT Support Manager will play a crucial role in ensuring our technology infrastructure supports the company's rapid growth and operational needs.

Key Responsibilities

• Serve as the primary point of contact for technical support inquiries from employees via phone, email, or in-person.
• Manage and lead the IT support team, providing guidance, mentoring, and support.
• Develop and implement IT policies and procedures to ensure the security and integrity of company data and systems.
• Oversee the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, peripherals, and networks.
• Manage IT vendor relationships and contracts, ensuring service level agreements are met.
• Plan and manage IT budgets and expenses, ensuring cost-effective use of resources.
• Evaluate and recommend new technology solutions that align with the company’s goals and objectives.
• Ensure compliance with regulatory requirements related to IT and data security.
• Provide technical support and guidance to team members and end-users.
• Troubleshoot complex IT issues and provide solutions in a timely manner.
• Maintain accurate inventory and documentation of IT systems, assets, and configurations.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience 5 years in IT management, preferably in a startup or fast-paced environment.
• Strong leadership and people management skills, with experience leading and developing a team.
• Solid understanding of IT infrastructure and operations, including networks, servers, and cloud technologies.
• Extensive experience with both Mac and Windows operating systems.
• Experience with IT security practices and compliance requirements.
• Excellent problem-solving skills and ability to prioritize tasks in a dynamic work environment.
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Relevant certifications (e.g., ITIL, CompTIA, Cisco) are a plus.

Compensation

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package, including health insurance, and paid time off.

Equal Opportunity Employer

Impact Capital Real Estate is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals, regardless of race, ethnicity, gender, age, disability, sexual orientation, religion, or veteran status.

This job description is intended to convey essential duties and responsibilities and is not an exhaustive list of all work requirements. The company reserves the right to modify job responsibilities as needed.