Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
Become a well-rounded member of the onsite team by being able to perform multiple functions within the group
Perform delivery and support work according to standard methods and processes
Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
Use delegated authority from global operations teams to manage local infrastructure solution
Working knowledge of IP Telephony and convergences of technology as related to voice and data communications
Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations
Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals
Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure and multiple sites, locally and remote
Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems
Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
Qualifications
2+ experience in a Help Desk and support environment
Additional IT certifications preferred
Experience working in a highly matrixed organization
Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.
Education Required
Bachelor’s Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Category Code: JN008
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Technology, Information and Media
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