Provide prompt and professional technical support to faculty, staff, the dean, and executive team members.
Assist in the setup, configuration, maintenance, and troubleshooting of Windows and Mac-based systems, including desktops, laptops, and peripheral devices.
Support classroom technology, including AV equipment, and interactive whiteboards.
Troubleshoot and resolve software and hardware issues, including operating systems, Microsoft Office, and other organizational applications.
Manage user accounts and permissions within Active Directory.
Conduct regular maintenance, updates, and repairs on computers and network equipment.
Provide one-on-one and group training sessions to users on various software applications, including Microsoft Office and organizational tools.
Document and track support requests and resolutions using the organization’s ticketing system.
Collaborate with other IT team members to implement new technologies and improve existing systems.
Maintain a positive, service-oriented attitude while working under pressure and managing multiple tasks.
Qualifications:
Strong knowledge of Windows operating systems and Microsoft Office Suite.
Proficiency in troubleshooting hardware and software issues.
Experience with Active Directory and network troubleshooting.
Familiarity with Mac OS and related support.
Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
Customer Service Skills:
Excellent interpersonal and communication skills with a strong focus on customer satisfaction.
Problem-Solving:
Ability to diagnose, troubleshoot, and resolve complex technical issues.
Training Skills:
Experience in conducting user training sessions.
Requirements:
Ability to work independently and as part of a team, manage time effectively, and handle multiple priorities.
Ability to lift and move computer equipment as needed.
Flexibility to work occasional evenings or weekends based on organizational needs.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Information Technology & Services
Referrals increase your chances of interviewing at Cynet Systems by 2x