Kaimetrix is seeking a skilled IT Support Analyst to join our newly established CMSS (Configuration Management Support Services) team for our customer, the Internal Revenue Service (IRS). The role is crucial for the holistic setup and implementation of the organization, which is tasked with the configuration management and lifecycle management of all endpoints, including laptops, servers, tablets, smartphones, and virtual desktops. Additionally, the position involves management of software client licenses, financial impacts, reporting, versions, and the integration of existing and new software or hardware, incorporating robust testing prior to production deployment.
Key Responsibilities:
Manage and oversee the configuration and lifecycle of all IT endpoints within the organization
Monitor and manage software client licenses, including financial impacts, reporting, and version control
Integrate existing and new software or hardware, ensuring comprehensive testing is conducted before introduction into production environments
Develop and maintain user hardware and software profiles, providing technology solutions that enable efficient process and software management
Implement user self-service capabilities within a highly secure and regulated environment, optimizing user autonomy over IT needs
Collaborate with IT teams to ensure all configurations and deployments meet the company’s security standards and regulatory requirements
Provide regular updates and reports to management on the status of IT assets and configurations
Troubleshoot and resolve any issues related to IT configurations and lifecycle management promptly
Establish CMSS as a competent and efficient organization within the company, ensuring all endpoints are managed effectively throughout their lifecycle
Support the creation of an environment that allows for user self-service, reducing overheads and increasing productivity within secure parameters
Qualifications:
2 years of related experience
Demonstrated experience in managing the configuration and lifecycle of IT hardware and software
Strong understanding of IT infrastructure, virtualization technologies, and software licensing
Proven ability to implement robust testing regimens and integrate new technologies into existing environments
Excellent analytical and problem-solving skills
High proficiency in documentation and creating detailed reports
Exceptional communication skills, with the ability to explain complex IT concepts to non-technical stakeholders
Experience in working within highly secure and regulated IT environments
Ability to work independently and manage multiple tasks simultaneously
Additional Requirements:
Willingness to undergo further training as CMSS evolves
Flexibility to adapt to changing technologies and organizational needs
Education:
Associate’s Degree
Additional Requirements:
Drug testing will be required as a condition of employment
Location:
Florence, KY
Position Type:
Full-Time
Citizenship Requirement:
US Citizenship Required
Kaimetrix is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
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