IT Support Specialist II — Exact Billing Solutions
Lauderdale Lakes, FL
About Exact Billing Solutions
Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.
Growth Opportunity
Are you an experienced IT professional looking to make the next move in your career with a growing, innovative company where you can truly make a difference in the lives of kids and families?
Our IT Support Specialist II provides technical support to maintain our computer systems and ensure optimal performance so that end users can maintain high productivity. The successful candidate will work with a team to execute a roadmap with specific tasks related to security, networking, phone system, system adoptions, etc.
What You’ll Do
Provide first-contact support of incoming requests to the service desk via web portal, email, ticket system, and chat to ensure courteous, timely, and effective resolution of end-user issues
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Use remote tools and diagnostic utilities to aid in troubleshooting
Research solutions through internal and external knowledgebase as needed
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Test fixes to ensure the problem has been adequately resolved
Develop help sheets and FAQ lists for end users
Contribute to technician knowledgebase and training
Reinforce SLAs to manage end-user expectations
Provide suggestions for continual improvement
Requirements
Education/Experience and Other Requirements
Bachelor's degree in Information Technology or Computer Science
A+, Network+, and/or Microsoft Certified Professional
4+ years in IT support
Mac and iOS experience
Flexibility to work evenings (and weekends if necessary)
Willingness to submit to drug and background screenings
Expertise Needed
Knowledge of basic computer hardware, including Dell, Microsoft, and Lenovo systems
Experience with desktop and server operating systems, including Windows OS, Mac OS, iOS, and Android
Extensive application support experience with Office365, Azure, Microsoft Office, Adobe Creative Cloud, Mimecast, Active Directory, TeamViewer, Virtualization, Multi-Factor Authentication tools, and Jira
Working knowledge of a range of diagnostic utilities
Familiarity with the fundamental principles of ITIL
Summary
Benefits
Three weeks of paid time off (more added with tenure)
Medical, dental, vision, long-term disability, and life insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Generous 401(k) with employer match up to 6%
Exact Billing Solutions Culture
Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We’re a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it’s people, not numbers, that drive our success.
Recruiter ID:
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Hospitals and Health Care
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