Reports To: Director, Information Technology and Security
FLSA: Non-Exempt
Who We Are: Purposeful, Progressive, Dynamic
Spiras Health is an in-home healthcare provider taking an innovative approach in the delivery of personalized clinical care to patients with complex needs. We collaborate with patient’s physicians, health plan, discharge planners, and other ancillary providers to help improve quality of life, improve compliance, and reduce avoidable emergency room and hospital visits. We are privileged to serve patients who are living with several chronic and complex conditions. Our vision is to deliver patient care in the comfort of their homes while reducing their fear, uncertainty, and anxiety about their health. We use technology to connect clinicians in the home with additional expertise and have developed a team structure to ensure we do so consistently. Our culture is anchored on a promise of full accountability and integrity in everything we do.
Serve as the subject-matter expert installing and supporting Windows 10/11, and widely used software and applications, such as Microsoft, Adobe, Vonage, Apple Business Manager, Salesforce and Smartsheet
Maintain essential IT operations and assets, including operating systems, security tools, applications, laptops, software, and hardware
Ticket, wipe, sanitize, inventory and prepare for redeployment any and all assets received back from end users including laptops, iPhones, iPads, LoneWorker fobs, etc. per HITRUST requirements
Handle business-critical IT tasks and system improvements required for audits as needed
Provide timely support for Executive and Senior level teams and all users to guarantee solutions are within defined internal SLAs ensuring high reliability.
Conduct assigned functions with technology platforms to support and train new colleagues onboarding including password resets, unlock accounts, troubleshoot access, etc
Work with colleagues in the organization for platform-specific support needs
Analyze records and logs to spot underlying trends and potential issues especially for retraining
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed
Qualifications:
2+ years of experience in a technical support role
Certifications are preferred, but not required
Working knowledge and expertise with a variety of software, hardware, and applications
Analytical skills to study problems and records and identify solutions
Team-oriented attitude to help other colleagues and departments with technical problems
Strong interpersonal communication and relationship-building skills
Ability to concurrently manage time and effectively prioritize numerous tasks
Required Experience, Education, And Training
Experience in health care information technology and operational experience with a focus on improving the quality and safety of healthcare is preferred
Potential candidates will be required to pass a drug screen and background check if selected
EEOC STATEMENT:
All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Hospitals and Health Care
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