Under the strategic guidance of our IT leadership team, you will provide crucial technical expertise to implement, maintain, and support both purchased and custom information technology systems. Your contributions will be essential in driving innovation and efficiency, ensuring our IT infrastructure meets the highest standards of excellence. Join us and play a pivotal role in advancing our technology landscape.
Essential Job Functions
Performs day-to-day operations and supports enterprise class systems environment, including troubleshooting, support and resolution of customer issues.
Oversees projects and initiatives to ensure compatibility and interoperability between multiple environments.
Researches and recommends solutions for enterprise infrastructure. Investigates and proposes design changes to increase availability, security, and efficiency of the overall network/server infrastructure.
Designs, implements, upgrades, modifies and supports system infrastructure, including virtual and storage infrastructure.
Develops, documents, and maintains problem resolution procedures for various systems.
Implements and maintains information assurance security policies, guidelines, procedures, and remediation/mitigation practices.
Documents and logs all work related activity in departmental service support ticketing system and facilitates best practices for customer service support.
All other duties as assigned by a supervisor/manager within your department/division.
Regular and consistent attendance and punctuality for the assigned work hours is essential.
Minimum Qualifications
Education: Bachelor’s degree in Computer Science, Management Information Systems or related discipline, or the equivalent in experience.
Experience: Three (3) years of increasingly responsible experience.
Strong knowledge of Networking Standards and Topologies.
Strong working knowledge of virtual infrastructures and virtualization techniques.
Strong working knowledge of Microsoft Active Directory group policy objects (GPOs) and organizational units (OUs).
Skill in troubleshooting, researching, analyzing, evaluating, and solving technically challenging problems involving integrated systems.
Ability to work independently with minimal supervision; possess resourcefulness and complex problem-solving capability.
Ability to communicate clearly and concisely, both verbally and in writing about technical subjects to non-technical users in a manner in which they can easily understand.
Licenses: Valid Driver's License required.
Certifications Required: Ability to obtain and maintain CJIS clearance necessary to perform job duties.
Closing Date/Time: 8/30/2024 5:00 PM Central
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Government Administration
Referrals increase your chances of interviewing at City of Grand Prairie by 2x