IT Systems Administrator

Job Details

Description

About Us:

Each of CenExel’s research sites specialize in Phase I to Phase IV clinical trials. Our Centers of Excellence comprise some of the most well respected and long-standing research facilities in the country. Specialty areas of research across our sites include Psychiatry, Acute Post Op Pain, Asian Bridging, Dermatology, GI, and Neurology. Each of our Centers of Excellence has tremendous experience and expertise in complex early phase trials, and all our sites have in-patient capability. We focus on quality people, teamwork, and highly experienced clinical research managers with a history of success.

Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k.

Job Summary

Responsible as part of the national IT Team for all inquiries (tickets) at the 1st and 2nd level for all offices, with a concentration of east coast offices. The Administrator will also have local duties at their physical sites to oversee all hands-on tasks for IT technology residing on premises. Duties will include some supervision of other IT staff members, as well as Systems Management for operational applications. The position requires someone with medium level IT support skills and a desire to learn more, plus a motivated sense of customer service and care.

Essential Responsibilities And Duties

• Acts as escalation point of contact (L2) for any IT issue within the CenExel family of companies in concert with other national IT team members.
• Takes lead on managing overall IT issues from beginning to end, on a day to day basis, including supervising and directing other team members on priorities, open items, and potential solutions.
• Works with staff for training on use of computer systems, security, and software.
• Locally, takes responsibility for any non-enterprise or non-remote systems, such as badge or camera systems.
• Locally, provides any needed hands-on IT assistance, especially to assist L1 technicians in situations of high volume or insufficient knowledge.
• Works with external IT network provider in identifying network and infrastructure issues.
• Initiates the escalation of tickets and calls as needed to Director, network provider, telecom vendors, or other personnel, retaining ownership throughout escalation process.
• Takes lead role and assist team members with issues in multiple offices.
• Oversees the IT processes for Onboarding and offboarding employees.
• Maintains confidentiality of company information and study subject information per HIPAA regulations.
• Maintains confidentiality of IT passwords and other crucial IT information.
• Maintains other IT and IT-related systems as assigned.
• Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
  
  

Education/Experience/Skills

• Must be a high school graduate or have GED equivalency and at least 8 years of experience in IT infrastructure and systems administration.
• BS in related field with 4 years experience is acceptable.
• Must have well-developed customer service skills, with a proven track record.
• Must demonstrate ability to follow up on all assignments, and to perform detail-oriented work with a superior work ethic.
• Must be self-motivated and be able to perform tasks independently, with remote management and teammates.
• Must reflect the professional image of the company, upholding the company vision in actions, demeanor, and appearance.
• Some supervisory or management experience is preferred.
• Well-developed customer service skills, pleasant demeanor, and attention to detail.
• Medium to Expert knowledge of desktop hardware and operating systems (Windows 10).
• Experience with some form of ticket logging system.
• Medium to Expert knowledge of Microsoft (Office) 365 products, administration, and usage, including Teams and Sharepoint.
• Ability to analyze and resolve technical issues and work with remote users through phone and software.
• Knowledge of Active Directory administration and management.
• Systems management experience with Clinical platforms is preferred.
• Knowledge of server administration is desirable.
• Knowledge of Clinical Research software will be considered a plus.
• Understanding of network infrastructure, switches, firewalls, or any other hardware or software, and the ability to manage any of these, is always desirable.
• Knowledge of phone systems and phone administration is desirable.
• Any other system administration experience will be considered.
• Knowledge of iPhones and iPads and their administration is desirable.
• Must be able to effectively communicate verbally and in writing.
  
  

Working Conditions

• Indoor, Office environment.
• Essential physical requirements include sitting, typing, standing, and walking.
• Lightly active position, occasional lifting of up to 20 pounds.
• Reporting to work, as scheduled, is essential.
  
  

CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.