IT Systems Administrator- Shift Lead

There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:

IT Systems Administrator- Shift Lead

(6am-5pm) 8 days on 6 days off, Wed-Wed

This is What You’ll Do:

• Oversees and provides direction to IT Service Desk Technicians while IT Service Desk Supervisor and / or Managers are off shift. Manages Windows Server systems and Active Directory and their corresponding or associated software.
• Monitors and maintains overall network/infrastructure health and performance.
• Performs Network and Server administration tasks that includes patching or upgrading software.
• Maintains infrastructure to maintain virtualized environment.
• Performs performance reporting on both Network and Windows server systems.
• Supports integration of new businesses in both planning and field work.
• Provides augmentation for Service desk in answering and resolving reported problems and able to resolve most IT reported infrastructure issues.
• Support corporate office and remote locations through various network principals including date center maintenance, active directory, GPOs, email web, backup environments, etc.
• Supports and maintains desktops, laptops, peripherals, network switches, and software for Corporate and remote users. This includes, but is not limited to: installing, diagnosing, repairing, maintaining and upgrading equipment to ensure optimal performance.
• Provides system administration of systems, as assigned, which may include but is not limited to: Web, Email, Active Directory, and/or communication systems, including Local Area Network (LAN) systems, and network equipment.
• Provides routine reporting and analysis of server information and performs root cause analysis of recurring problems.
• Provides routine reporting and analysis of performance information.
• Provides IT operations support, which may include: collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned.
• Provides support and maintains the MDM environment.
• Assists in on-call support, and off-hour change requirements. Provide IT operations support, which may include: collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned and can provide assessment of results and recommendations for improvement.
• Configure test environments on a continual basis. Control and maintain an up-to-date library of product releases, service packs, hot fixes, patches, etc. Installs new equipment as it arrives. Place support calls with vendors as needed on new and existing equipment. Maintains all lab equipment - troubleshoots and repairs faulty equipment as needed whether it be hardware or software related.
• Assist in the implementation and documentation of best practices in infrastructure maintenance and support.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Monitor the system daily and respond immediately to security or usability concerns.

This is What It Takes:

• Associates Degree in Information Technology or related field of study, or equivalent industry qualifications
• Minimum of 3 years’ experience performing support in a comparable environment
• Windows Server/Active Directory installation and support.
• Demonstrated administration of Microsoft Server 2012/2016/2019/2022, Windows 10
• Storage troubleshooting.
• Knowledge of Cisco switching and routing.
• Knowledge of Active Directory design, security, and troubleshooting.
• Knowledge of Active Directory design, Windows Server security, domain controllers, DNS,
• DHCP, and VMware/Vmotion.
• Ability to acquire an understanding of the needs and restrictions of a FDA, GMP environment.
• Excellent verbal, written and interpersonal communications skills.
• Must be able to perform root cause analysis for service interruption recovery; create preventative Measures.
• Demonstrated flexibility to changing priorities.
• Will be required to work outside of Normal Business hours, primarily in the event of an emergency or implementation of new systems/upgrades which will need to be done after hours.
• On-call support that may involve night or weekend coverage as assigned

Do Satisfying Work. Earn Real Rewards and Benefits.

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

More About Octapharma Plasma Inc.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

And if you know someone else who’d be a great fit at Octapharma Plasma, Inc., please forward this posting along!

INNER SATISFACTION.

OUTSTANDING IMPACT.