IT Technical Support Specialist
Job Details
Job Location
Brandon, Joliet, IL - Joliet, IL
Position Type
Full Time
Job Shift
Day
Job Category
Information Technology
Description
Job Title: IT Technical Support Specialist
Company Overview: We are a leading third-party logistics (3PL) company committed to providing
comprehensive logistics solutions to businesses across diverse industries. Our dedication to excellence
and customer satisfaction drives us to deliver innovative and reliable logistics services tailored to our
clients' needs.
Position Overview: We are seeking a skilled and customer-oriented IT Technical Support Specialist to join
our team. The IT Technical Support Specialist will be responsible for providing technical assistance and
support to end-users, troubleshooting hardware and software issues, and ensuring the smooth
operation of our IT systems.
Responsibilities
policies.
Qualifications
Qualifications:
Support Technician (MCDST) a plus.
Job Location
Brandon, Joliet, IL - Joliet, IL
Position Type
Full Time
Job Shift
Day
Job Category
Information Technology
Description
Job Title: IT Technical Support Specialist
Company Overview: We are a leading third-party logistics (3PL) company committed to providing
comprehensive logistics solutions to businesses across diverse industries. Our dedication to excellence
and customer satisfaction drives us to deliver innovative and reliable logistics services tailored to our
clients' needs.
Position Overview: We are seeking a skilled and customer-oriented IT Technical Support Specialist to join
our team. The IT Technical Support Specialist will be responsible for providing technical assistance and
support to end-users, troubleshooting hardware and software issues, and ensuring the smooth
operation of our IT systems.
Responsibilities
- Provide first-line technical support and assistance to end-users via phone, email, or in person,
- Diagnose and resolve technical problems, including system errors, software malfunctions, and
- Install, configure, and maintain desktop computers, laptops, printers, and other hardware
- Install, update, and troubleshoot software applications, including operating systems, productivity
- Assist with user account management tasks, including creating, modifying, and deleting user
policies.
- Provide training and technical guidance to end-users on the use of hardware, software, and IT
- Document and maintain accurate records of support incidents, including troubleshooting steps,
- Collaborate with internal IT teams and external vendors to escalate and resolve complex
- Stay informed of industry trends, emerging technologies, and best practices in IT support to
Qualifications
Qualifications:
- Bachelor's degree in information technology, computer science, or a related field preferred;
Support Technician (MCDST) a plus.
- Minimum of 2 years of experience in technical support or IT helpdesk roles, with demonstrated
- Strong knowledge of desktop operating systems (Windows, macOS), productivity software
- Familiarity with basic networking concepts, protocols, and troubleshooting techniques, including
- Excellent communication and interpersonal skills, with the ability to effectively communicate
- Strong problem-solving abilities and attention to detail, with a focus on identifying root causes
- Ability to work independently and collaboratively in a fast-paced environment, prioritize tasks,
- Commitment to continuous learning and professional development, with a passion for staying
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Truck Transportation
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